Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center)

ChenMed; Memphis (TN); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Team Coordinator to enhance patient care through exceptional customer service. This remote role involves managing inbound and outbound calls, ensuring patient satisfaction, and collaborating with various teams to deliver VIP service. Ideal candidates will possess strong communication and organizational skills, along with a passion for helping seniors. Join this forward-thinking company to contribute to transforming healthcare for seniors while enjoying competitive pay and career growth opportunities.

Benefits

Competitive Pay

Career Growth Opportunities

Supportive Work Environment

Qualifications

• 2+ years of customer service experience, preferably in call center and healthcare.
• Strong business acumen with a passion for serving seniors.

Responsibilities

• Handle inbound and outbound calls for patient scheduling and inquiries.
• Document interactions accurately using web-based technology.

Skills

Customer Service

Communication Skills

Organizational Skills

Microsoft Office Proficiency

Bilingual Skills (Spanish, Creole, Vietnamese)

Education

High School Diploma or GED

Tools

CRM Systems

Job description

Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center)

Join to apply for the Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center) role at ChenMed

Job Overview

The Service Team Coordinator is responsible for inbound and outbound customer service calls related to patient scheduling, inquiries, and sales. This role focuses on delivering excellent customer service to support better patient health and align with corporate policies. The position may require in-office presence when needed.

Schedule

Tuesday through Saturday, 11:00AM-8:00PM Eastern time.

Essential Duties

• Handle inbound and outbound calls for patient scheduling, sales, and inquiries.
• Respond to patient questions following ChenMed’s care model.
• Follow up to ensure satisfaction; escalate issues as needed.
• Document interactions accurately using web-based technology.
• Maintain strong business relationships through prompt service.
• Collaborate with team members across departments to ensure VIP customer service.
• Perform additional duties as assigned.

Skills and Abilities

• Strong business acumen and communication skills.
• Excellent organizational and multi-tasking abilities.
• Passion for serving others, especially seniors.
• Proficiency in Microsoft Office and other relevant systems.
• Willingness to work overtime and travel up to 10%.
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

Qualifications

• High school diploma or GED.
• At least 2 years of customer service experience, preferably in a call center and healthcare environment.
• Experience with CRM systems is preferred.

Join ChenMed and help us transform healthcare for seniors. We offer competitive pay, benefits, career growth, and a supportive work environment. Apply now or see specific application instructions for current employees and contingent workers.