Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center)

ChenMed LLC; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative healthcare provider is seeking a dedicated Service Team Coordinator to join their dynamic team. This role focuses on delivering exceptional customer service by managing patient calls and inquiries, ensuring satisfaction, and supporting better health outcomes. With a schedule from Tuesday to Saturday, this position offers the opportunity to make a real difference in the lives of seniors. The ideal candidate will possess strong communication skills, a passion for service, and the ability to thrive in a fast-paced environment. Join a forward-thinking organization that values kindness and joy in the workplace.

Qualifications

• 2+ years of customer service experience, preferably in a call center or healthcare.
• High school diploma or GED required.

Responsibilities

• Handle inbound and outbound calls for patient scheduling and inquiries.
• Document interactions using web-based tools and maintain business relationships.

Skills

Verbal Communication

Active Listening

Organizational Skills

Multitasking

Customer Service

Business Acumen

Proactive Solutions

CRM Systems

Education

High School Diploma or GED

Tools

Microsoft Office

CRM Systems

Job description

Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center)

Apply locations

Corporate Office Ferguson, 125th Street (North Miami), North Miami Beach, Miami Lakes

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: R0043043

Overview

We’re unique. You should be, too.

We’re changing lives every day for our patients and team members. Are you innovative, entrepreneurial, hardworking, and inspiring? Do you bring kindness and joy to your work?

We’re different from most primary care providers. As we expand rapidly, we need dedicated individuals to join our team.

The Service Team Coordinator handles inbound and outbound calls related to patient scheduling, inquiries, and sales. The role emphasizes excellent customer service, supporting better patient health, and adhering to corporate policies and regulations. It may require in-office presence when needed.

The schedule is Tuesday through Saturday, 11:00AM - 8:00PM Eastern time.

Essential Duties

1. Handle inbound and outbound calls for patient scheduling, sales, and inquiries.
2. Respond to patient inquiries following ChenMed’s care model.
3. Follow up to ensure service satisfaction and escalate issues as needed.
4. Make timely decisions based on department standards and policies.
5. Document interactions using web-based tools.
6. Maintain business relationships through prompt and accurate service.
7. Collaborate across departments to promote VIP customer service.
8. Perform additional duties as assigned by management.

Knowledge, Skills, and Abilities

1. Business acuity and understanding of core functions.
2. Exceptional verbal communication and active listening skills.
3. Strong organizational and multitasking abilities.
4. Passion for serving seniors with proactive solutions.
5. Ability to operate in a demanding environment.
6. Proficiency in Microsoft Office and other relevant systems.
7. Willingness to work overtime and travel up to 10%.
8. Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

Education and Experience

1. High school diploma or GED.
2. At least 2 years of customer service experience, preferably in a call center or healthcare setting.
3. Experience with CRM systems is preferred.

Join ChenMed to transform healthcare for seniors, enjoy competitive benefits, career growth, and make a difference every day.