Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center)

Lensa; Memphis (TN); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Service Team Coordinator to manage customer service calls related to patient scheduling and inquiries. This remote role requires excellent communication skills and a passion for serving others. The ideal candidate will have a high school diploma and experience in customer service, especially in healthcare. Join us to make a difference every day.

Qualifications

• At least 2 years of customer service experience, preferably in a call center.
• Experience in a healthcare environment highly preferred.

Responsibilities

• Handle inbound and outbound customer service calls related to patient scheduling.
• Document interactions using web-based technology.
• Collaborate with team members to ensure VIP customer service.

Skills

Communication

Organizational Skills

Multi-tasking

Customer Service

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Service Team Coordinator - Tu-Sat 11AM-8PM (Remote) (Call Center)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, ChenMed, is seeking professionals. Apply via Lensa today!

We’re unique. You should be, too.

We’re changing lives every day—for our patients and our team members. Are you innovative, entrepreneurial, and hardworking? Do you inspire others with kindness and joy?

We’re different from most primary care providers. As we rapidly expand, we need great people to join us.

The Service Team Coordinator handles inbound and outbound customer service calls related to patient scheduling, inquiries, and sales. The role is focused on delivering excellent customer service to support better patient health, adhering to policies and regulations. This position may require in-office presence when needed.

The schedule is Tuesday through Saturday, 11:00 AM to 8:00 PM Eastern Time.

Essential Job Duties/Responsibilities

• Operate in a call center environment, handling inbound and outbound calls for patient scheduling, sales, and inquiries.
• Respond to patient inquiries based on ChenMed’s care model.
• Follow up to ensure patient satisfaction; escalate issues as needed.
• Make timely decisions according to department standards and policies.
• Document interactions using web-based technology.
• Maintain business relationships through prompt and accurate service to promote loyalty.
• Collaborate with team members across departments to ensure VIP customer service.
• Perform other duties as assigned or modified by management.

Knowledge, Skills, and Abilities

• Business acuity at a competent level.
• Understanding of core functions, practices, and procedures.
• Exceptional verbal communication and active listening skills.
• Organizational and multi-tasking skills.
• Passion for serving others, especially seniors, with initiative and solutions.
• Ability to operate in a demanding environment.
• Proficiency in keyboarding and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Willingness to work overtime as needed.
• Willingness to travel up to 10% locally, regionally, and nationally.
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

Education and Experience

• High school diploma or GED required.
• At least 2 years of customer service experience, preferably in a call center.
• Experience in a healthcare environment highly preferred.
• Experience with web-based CRM systems.

ChenMed is transforming healthcare for seniors with a family-owned, physician-led approach. We offer competitive compensation, benefits, career growth, and work-life balance. Join us to make a difference every day.

Current Employee? Apply here

Contingent Worker? See the job aid to apply.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• IT Services and IT Consulting

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