Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

Lensa; Detroit (MI); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Service Team Coordinator for their Telehealth Call Center. This remote role involves managing patient scheduling and inquiries, ensuring excellent customer service, and collaborating with team members. Ideal candidates will have strong communication skills, a passion for serving others, and the ability to thrive in a fast-paced environment. Join a family-owned organization focused on transforming healthcare for seniors.

Benefits

Competitive compensation

Benefits

Career growth

Work-life balance

Qualifications

• At least 1 year of customer service experience, preferably in a call center.
• Healthcare experience in a fast-paced setting is highly preferred.

Responsibilities

• Handle inbound and outbound calls related to patient scheduling and inquiries.
• Document interactions using web-based tools.
• Collaborate with team members to ensure VIP customer service.

Skills

Communication

Organizational Skills

Multitasking

Customer Service

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

Lensa is the leading career site for job seekers at every stage of their career. Our client, ChenMed, is seeking professionals. Apply via Lensa today!

We’re unique. You should be, too.

We’re changing lives every day—for our patients and our team members. Are you innovative, entrepreneurial, and driven? Do you inspire others with kindness and joy?

We’re different from most primary care providers. As we expand rapidly, we need great people to join our team.

The Service Team Coordinator handles outbound and inbound customer service calls related to patient scheduling, inquiries, and sales. This role is crucial for providing excellent customer service, supporting better patient health, and assisting across all ChenMed entities in line with policies and regulations. The role may require in-office presence when needed.

The schedule for this position is Monday - Friday, 9:45AM-6:45PM.

Essential Job Duties/Responsibilities

• Handle inbound and outbound calls in a call center environment related to patient scheduling, sales, and inquiries.
• Respond to patient inquiries based on ChenMed’s care model.
• Follow up with patients to ensure satisfaction and escalate issues as needed.
• Make timely decisions according to department standards and policies.
• Document interactions using web-based tools.
• Maintain business relationships by providing prompt, accurate service to promote loyalty.
• Collaborate with team members across departments to ensure VIP customer service.
• Perform additional duties as assigned by management.

Knowledge, Skills, and Abilities

• Business acumen at a competent level.
• Understanding of core job functions, practices, and procedures.
• Exceptional verbal communication and active listening skills.
• Excellent organizational and multitasking abilities.
• Passion for serving others, especially seniors, with proactive solutions.
• Ability to operate effectively in a demanding environment.
• Proficiency in keyboarding and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Willingness to work overtime as needed.
• Availability to travel locally, regionally, and nationwide up to 10%.
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

Education and Experience

• High school diploma or GED required.
• At least 1 year of customer service experience, preferably in a call center.
• Healthcare experience in a fast-paced setting is highly preferred.
• Experience with web-based CRM systems is a plus.

ChenMed is transforming healthcare for seniors and improving America’s healthcare system. As a family-owned, physician-led organization, we focus on enhancing health and well-being. We offer competitive compensation, benefits, career growth, and work-life balance. Join us to make a difference every day.

Apply if you are a current employee HERE. Contingent workers can see the job aid HERE.