Service Team Coordinator - Telehealth Call Center (Remote)

Lensa; NORTH MIAMI BEACH (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in telehealth is seeking a Service Team Coordinator for their call center. This remote role involves handling customer service calls, ensuring patient satisfaction, and supporting healthcare operations. Ideal candidates will have strong communication skills and at least one year of customer service experience. Join a team dedicated to transforming healthcare for seniors and enjoy competitive compensation and benefits.

Benefits

Competitive compensation

Career growth

Balanced work environment

Qualifications

• At least 1 year of customer service experience required.
• Preferably 1 year in a call center or healthcare setting.

Responsibilities

• Handle inbound and outbound calls for patient scheduling and inquiries.
• Document interactions using web-based technology.
• Collaborate with team members to ensure VIP customer service.

Skills

Communication

Organizational Skills

Customer Service

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Service Team Coordinator - Telehealth Call Center (Remote)

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, ChenMed, is seeking professionals. Apply via Lensa today!

We’re unique. You should be, too.

We’re changing lives every day—for our patients and our team members. Are you innovative and entrepreneurial? Do you have a strong work ethic and ambition? Can you inspire others with kindness and joy?

We’re different from most primary care providers. We’re rapidly expanding and need great people to join our team.

The Service Team Coordinator handles outbound and inbound customer service calls related to patient scheduling, inquiries, and sales. This role focuses on providing excellent customer service, supporting better patient health, and assisting with key business functions across ChenMed entities, all while adhering to policies and regulations. The role may require in-office presence when needed.

Essential Job Duties/Responsibilities

1. Operate in a call center environment, handling inbound and outbound calls for patient scheduling, sales, and inquiries.
2. Respond to patient inquiries following ChenMed’s care model.
3. Follow up to ensure service satisfaction, escalating issues as necessary.
4. Make timely decisions based on department standards, procedures, and policies.
5. Document interactions using web-based technology.
6. Maintain business relationships through prompt, accurate service to promote loyalty.
7. Collaborate with team members across departments to ensure VIP customer service.
8. Perform other duties as assigned by management.

Knowledge, Skills, and Abilities

1. Business acuity at a competent level.
2. Understanding of core job functions, practices, and procedures.
3. Exceptional verbal communication and active listening skills.
4. Excellent organizational and multi-tasking abilities.
5. Passion for serving others, especially seniors, with proactive solutions.
6. Ability to operate in a demanding environment.
7. Proficiency in keyboarding and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and other required systems.
8. Willingness to work overtime as needed.
9. Ability to travel locally, regionally, and nationwide up to 10%.
10. Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

Education and Experience

1. High school diploma or GED required.
2. At least 1 year of customer service experience required.
3. Preferably 1 year in a call center or healthcare setting.
4. Experience with web-based customer relationship management systems is a plus.

ChenMed is transforming healthcare for seniors and improving America’s healthcare. Family-owned and physician-led, we aim to improve health and well-being. We offer competitive compensation, benefits, career growth, and a balanced work environment. Join us and make a difference every day.

Apply here: Current Employee

Contingent workers, see the job aid to apply.