Service Team Coordinator - Telehealth Call Center (Remote)

Lensa; Houston (TX); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Service Team Coordinator for their telehealth call center. This remote role involves managing patient inquiries and ensuring excellent customer service. Ideal candidates will have strong communication skills and a passion for helping seniors. Join a rapidly expanding team dedicated to transforming healthcare for better patient outcomes.

Benefits

Comprehensive benefits

Career development

Opportunities for advancement

Great work-life balance

Qualifications

• Minimum 1 year of customer service experience required.
• Experience in a fast-paced healthcare setting preferred.

Responsibilities

• Handle inbound and outbound customer service calls related to patient scheduling.
• Respond to patient inquiries based on the ChenMed care model.
• Document interactions using web-based technology.

Skills

Communication

Organizational Skills

Customer Service

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Service Team Coordinator - Telehealth Call Center (Remote)

1 day ago - Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, ChenMed, is seeking professionals. Apply via Lensa today!

We’re unique. You should be, too.

We’re changing lives every day for both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and need great people to join our team.

The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries, and other patient sales and service call interactions. This role is accountable for providing excellent customer service, viewing each interaction as an opportunity to support better patient health. The coordinator supports initiatives and medical centers across all ChenMed entities by assisting with key business functions and serving patients according to corporate policies and regulations. This role may require in-office presence when needed.

Essential Job Duties/Responsibilities

1. Operate in a call center environment, handling inbound and making outbound customer service calls related to patient scheduling, sales, and inquiries.
2. Respond to patient inquiries based on the ChenMed care model.
3. Follow up with patients to ensure satisfaction and escalate issues as needed.
4. Make timely decisions according to department standards, procedures, and policies.
5. Document interactions using web-based technology.
6. Maintain business relationships by providing prompt, accurate service to promote loyalty.
7. Collaborate with team members across departments to promote VIP customer service and patient interactions.
8. Perform other duties as assigned and modified at the manager’s discretion.

Knowledge, Skills, and Abilities

• Business acuity at a competent level
• Understanding of general/core job-related functions, practices, processes, procedures, techniques, and methods
• Exceptional verbal communication skills, including active listening
• Excellent organizational and multi-tasking skills
• Passion for serving others, especially seniors, with initiative-taking solutions
• Ability to operate successfully in a demanding environment
• Proficiency in keyboarding and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); familiarity with other required systems
• Willingness to work overtime hours as needed
• Willingness to travel locally, regionally, and nationwide up to 10%
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) preferred

Education and Experience Criteria

• High school diploma or GED required
• Minimum 1 year of customer service experience required
• Minimum 1 year in a call center or similar environment preferred
• Experience in a fast-paced healthcare setting preferred
• Experience with web-based customer relationship management systems preferred

We’re ChenMed, transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, we aim to improve the health and well-being of the populations we serve. We’re growing rapidly to help rescue more seniors from inadequate healthcare.

ChenMed offers great compensation, comprehensive benefits, career development, and opportunities for advancement. Our employees enjoy a great work-life balance and the chance to make a difference every day.

Current Employee? Apply here

Contingent Worker? See the job aid to apply.