Service Team Coordinator - Telehealth Call Center (Remote)

ChenMed LLC; Houston (TX); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Service Team Coordinator to enhance patient scheduling and customer service. This role involves managing calls, ensuring patient satisfaction, and collaborating with teams to deliver exceptional service. Join us to make a positive impact on senior healthcare while enjoying competitive compensation and benefits.

Benefits

Competitive compensation

Comprehensive benefits

Opportunities for growth

Work-life balance

Qualifications

• At least 1 year of customer service experience.
• Preferably 1 year in a call center or healthcare setting.

Responsibilities

• Manage inbound and outbound calls for patient scheduling and inquiries.
• Document interactions using web-based technology.
• Collaborate with team members to ensure VIP customer service.

Skills

Communication

Organizational Skills

Customer Service

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

We’re unique. You should be, too.

We’re changing lives every day, for both our patients and our team members. Are you innovative, entrepreneurial, and driven? Do you inspire others with kindness and joy?

We’re different from most primary care providers. As we rapidly expand, we need talented individuals to join our team.

The Service Team Coordinator handles inbound and outbound customer service calls related to patient scheduling, inquiries, and sales. This role focuses on delivering excellent customer service, supporting better patient health, and adhering to corporate policies and regulations. It also involves achieving quality, compliance, and productivity standards while providing VIP-level service. The position may require in-office presence when needed.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Operate in a call center environment, managing inbound and outbound calls for patient scheduling, sales, and inquiries.
• Respond to patient inquiries following ChenMed’s care model.
• Follow up with patients to ensure satisfaction, escalating issues as necessary.
• Make timely decisions based on department standards, procedures, and policies.
• Document interactions using web-based technology.
• Maintain business relationships by providing prompt, accurate service to promote loyalty.
• Collaborate with team members across departments to ensure VIP customer service.
• Perform other duties as assigned or modified by management.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Business acuity and understanding of core functions and procedures.
• Exceptional verbal communication and active listening skills.
• Strong organizational and multi-tasking abilities.
• Passion for serving others, especially seniors, with proactive solutions.
• Ability to operate effectively in a demanding environment.
• Proficiency in keyboarding and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Willingness to work overtime as needed.
• Ability and willingness to travel up to 10% regionally and nationwide.
• Fluency in English; bilingual skills in Spanish, Creole, or Vietnamese are a plus.

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or GED.
• At least 1 year of customer service experience.
• Preferably 1 year in a call center or healthcare setting.
• Experience with web-based customer relationship management systems.

We’re ChenMed, transforming healthcare for seniors and improving America’s healthcare. Family-owned and physician-led, we focus on enhancing health and well-being. As we grow, we aim to rescue more seniors from inadequate care.

Join us to make a difference, enjoy competitive compensation, comprehensive benefits, and opportunities for growth and work-life balance.

Current Employee? Apply HERE

Current Contingent Worker? See the job aid HERE to apply.