Service Support Tech - Third Shift

MKS Inc.; City of Rochester (NY); On-site; USD 20,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

11 paid holidays

Sick time

15 paid vacation days

Parental leave (6 weeks fully paid)

Tuition reimbursement

Job summary

MKS Instruments is seeking a Service Technician I to partner with service to test and troubleshoot RF products, ensuring quality standards are met. You will report to the Senior Manager Service and contribute to in-house servicing, repairs, and system optimization.

Ideal candidates have an Associate's degree in electronics or related fields and 0+ years of experience with RF equipment, strong communication, and teamwork skills. Travel is minimal with up to 0% travel required.

Qualifications

• Education: Associate's degree in electronics or related field from a two-year college, military program, or equivalent work experience.
• Experience: 0+ years of experience in servicing and repairing RF products or related electronic equipment.
• Technical Skills: Proficiency in using RF test equipment, and the ability to troubleshoot complex electronic systems.
• Attention to Detail: Ability to follow detailed instructions and maintain high-quality workmanship.
• Communication Skills: Effective verbal and written communication skills, with the ability to work collaboratively in a team setting.

Responsibilities

• Test and troubleshoot RF products to meet quality standards.
• Perform in-house servicing and repair of RF products addressing hardware, software, and system failures.
• Analyze and implement solutions to enhance customer satisfaction.
• Maintain detailed service records including test results and reports.
• Mentor junior technicians and share knowledge and best practices.

Skills

RF testing

Communication

Attention to detail

Teamwork

Education

Associate's degree in electronics or related field

Tools

RF test equipment

Job description

A Day in Your Life at MKS:

As a Service Technician I at MKS Instruments, you will partner with service to test and troubleshoot RF products, ensuring they meet the company's quality standards. In this role, you will report to the Senior Manager Service.

You Will Make an Impact By:

• Basic Technical Support: In diagnosing, troubleshooting, repairing, and debugging RF products.
• Complex Servicing and Repair: Conduct in-house servicing and repair of RF products, addressing complex mechanical, hardware, software, and system failures.
• System Optimization: Analyze and implement solutions to enhance customer satisfaction.
• Documentation: Maintain detailed records of service activities, including test results, service reports, and customer communications.
• Mentorship: Provide guidance and training to junior technicians, sharing knowledge and best practices.

Travel Requirements: Up to 0 % of Travel is required.

Skills You Bring:

• Education: Associate's degree in electronics or a related field from a two-year college, military program, or equivalent work experience.
• Experience: 0+ years of experience in servicing and repairing RF products or related electronic equipment.
• Technical Skills: Proficiency in using RF test equipment, and the ability to troubleshoot complex electronic systems.
• Attention to Detail: Ability to follow detailed instructions and maintain high-quality workmanship.
• Communication Skills: Effective verbal and written communication skills, with the ability to work collaboratively in a team setting.

Preferred Skills:

• Experience with RF generator boards and related test equipment.
• Familiarity with 6S and Lean methodologies.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Physical Demands and Working Conditions:

Ability to sit or stand for extended periods, perform repetitive tasks, and lift up to 50 lbs as needed.

Compensation and Benefits:

• Pay Range: $14.72 - 24.53 per hour. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.At MKS, it is not typical for an individual to be hired at or near the top of the range for the role.
• Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].
• Benefits: MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 11 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.].
• MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details. MKS is generally only hiring candidates who reside in states where we are registered to do business.