Service Support Tech - Third Shift

MKS Instruments; Bailey (NY); On-site; USD 20,000 - 34,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

401(k) with company match

Life and disability insurance

11 paid holidays

Sick time

15 paid vacation days

Parental leave

Adoption assistance

Tuition reimbursement

Stock program participation

Job summary

MKS Instruments in New York area is seeking a Service Technician I to test, troubleshoot and repair RF products, ensuring they meet quality standards. You will report to the Senior Manager Service and work with a team focused on mechanical, hardware, and software aspects of RF systems.

Responsibilities include diagnosing, repairing, documenting results, and mentoring junior technicians. Travel is up to 0%. The role offers a discretionary annual bonus and a strong benefits package.

Qualifications

• Associate's degree in electronics or related field from a two-year college, military program, or equivalent work experience.
• 0+ years of experience in servicing and repairing RF products or related electronic equipment.
• Proficiency in using RF test equipment, and the ability to troubleshoot complex electronic systems.
• Attention to detail and high-quality workmanship.
• Effective verbal and written communication skills and teamwork.

Responsibilities

• Diagnose, troubleshoot, repair, and debug RF products.
• In-house servicing and repair addressing complex mechanical, hardware, software, and system failures.
• Analyze and implement solutions to enhance customer satisfaction.
• Maintain detailed records of service activities, test results, service reports, and customer communications.
• Mentor and train junior technicians.

Skills

Verbal and written communication

Team collaboration

Education

Associate's degree in electronics or related field

Tools

RF test equipment

Job description

A Day in Your Life at MKS:

As a Service Technician I at MKS Instruments, you will partner with service to test and troubleshoot RF products, ensuring they meet the company's quality standards. In this role, you will report to the Senior Manager Service.

You Will Make an Impact By:

• Basic Technical Support: In diagnosing, troubleshooting, repairing, and debugging RF products.
• Complex Servicing and Repair: Conduct in-house servicing and repair of RF products, addressing complex mechanical, hardware, software, and system failures.
• System Optimization: Analyze and implement solutions to enhance customer satisfaction.
• Documentation: Maintain detailed records of service activities, including test results, service reports, and customer communications.
• Mentorship: Provide guidance and training to junior technicians, sharing knowledge and best practices.
• Travel Requirements: Up to 0 % of Travel is required.

Skills You Bring:

• Education: Associate's degree in electronics or a related field from a two-year college, military program, or equivalent work experience.
• Experience: 0+ years of experience in servicing and repairing RF products or related electronic equipment.
• Technical Skills: Proficiency in using RF test equipment, and the ability to troubleshoot complex electronic systems.
• Attention to Detail: Ability to follow detailed instructions andmaintainhigh-quality workmanship.
• Communication Skills: Effective verbal and written communication skills, with the ability to work collaboratively in a team setting.

Preferred Skills: (Optional)

Experience with RF generator boards and related test equipment.

Familiarity with 6S and Lean methodologies.

Strong organizational skills and the ability to manage multiple tasks simultaneously.

Physical Demands and Working Conditions:

Ability to sit or stand for extended periods, perform repetitive tasks, andlift upto50lbsas needed.

Compensation and Benefits:

Pay Range: $14.72 - 24.53 per hour. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.At MKS, it is not typical for an individual to be hired at or near the top of the range for the role.

Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].

• health insurance coverage (medical, dental and vision)
• 401(k) with company match
• life and disability insurance
• 11 paid holidays
• sick time
• 15 paid vacation days
• [6 weeks fully paid] parental leave
• adoption assistance
• tuition reimbursement
• [and for participation in any stock programs, signing bonus, etc.]

MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details. MKS is generally only hiring candidates who reside in states where we are registered to do business.

#LI-AS1

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [e-mail].