Service Support Technician II

MKS Inc.; Methuen (MA); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Bonus ( discretionary annual )

Health insurance (medical, dental, and

401(k) with company match

Life and disability insurance

11 paid holidays

Sick time

15 paid vacation days

6 weeks parental leave

Adoption assistance

Tuition reimbursement

Job summary

MKS Instruments in Methuen, MA is seeking a Service Support Technician 2 to perform repairs and support the service team in meeting customer demands on time. You will work closely with the service team and cross-functional partners to enable growth and career development.

The role emphasizes hands-on repair work, data analysis with Excel, and familiarity with Oracle or SAP systems, with a strong team-first mindset and physical ability to lift up to 40 lbs.

Qualifications

• A high school diploma
• 3-5 years’ experience of maintenance repair in a manufacturing environment
• Proficiency with MS Excel for data analysis and presentation
• Prior experience with Oracle, SAP, or other system software
• Willingness to work with diverse teams and demonstrate a cooperative, team-first attitude
• Able to lift up to 40lbs

Responsibilities

• Performing variety of repairs and upgrades as required on assigned product line(s)
• Building/repairing products to instructions provided in Process Details and Service Bulletins or from approved samples
• Removing and replacing defective or damaged electronic assemblies
• Diagnosing mechanical, hardware, and systems failures, using established procedures
• Testing and evaluating to sub-assembly level

Skills

MS Excel

Oracle/SAP

Teamwork

Education

High School Diploma

Job description

A Day in Your Life at MKS:

As a Service Support Technician 2 at MKS Instruments, you will perform repairs so that we meet our customer demands on time. In this role, you will work closely with other members of the service team, as well as the greater cross-functional team. This role provides the opportunity for growth and will provide a platform for future career development.

A Day in Your Life at MKS:

As a Service Support Technician 2 at MKS Instruments, you will perform repairs so that we meet our customer demands on time. In this role, you will work closely with other members of the service team, as well as the greater cross-functional team. This role provides the opportunity for growth and will provide a platform for future career development.

You Will Make an Impact By:

• Performing variety of repairs and upgrades as required on assigned product line(s)
• Building/repairing products to instructions provided in Process Details and Service Bulletins or from approved samples
• Removing and replacing defective or damaged electronic assemblies
• Diagnosing mechanical, hardware, and systems failures, using established procedures
• Testing and evaluating to sub-assembly level

Skills You Bring:

• A high school diploma
• 3-5 years’ experience of maintenance repair in a manufacturing environment
• Proficiency with MS Excel for data analysis and presentation
• Prior experience with Oracle, SAP, or other system software
• Willingness to work with diverse teams and demonstrate a cooperative, team-first attitude
• Able to lift up to 40lbs

Compensation and Benefits:

Pay Range: $18.89 - 31.49 per hour. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.At MKS, it is not typical for an individual to be hired at or near the top of the range for the role.

• Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].
• health insurance coverage (medical, dental and vision)
• 401(k) with company match
• life and disability insurance
• 11 paid holidays
• sick time
• 15 paid vacation days
• [6 weeks fully paid] parental leave
• adoption assistance
• tuition reimbursement
• [and for participation in any stock programs, signing bonus, etc.]