Service Support Tech - Third Shift

MKS Instruments, Inc.; City of Rochester (NY); On-site; USD 2,028,000 - 3,379,000; Full time

Benefits offered by this job

health insurance coverage (medical, d​

401(k) with company match

life and disability insurance

11 paid holidays

sick time

15 paid vacation days

[6 weeks fully paid] parental leave

adoption assistance

tuition reimbursement

[and for participation in any stock程序,

Job summary

MKS Instruments, Inc. in Rochester, NY is seeking a Service Technician I to partner with service to test and troubleshoot RF products, ensuring they meet our quality standards. You will report to the Senior Manager Service.

The role involves diagnosing and repairing RF hardware, documenting results, mentoring juniors, and contributing to system optimizations to boost customer satisfaction. This is a hands-on role with opportunities for growth and training.

Qualifications

• Associate's degree in electronics or related field (2-year program).
• 0+ years experience in servicing and repairing RF products or related electronic equipment.
• Proficiency with RF test equipment and troubleshooting complex electronic systems.
• Attention to detail and high-quality workmanship.
• Effective verbal and written communication with teamwork.

Responsibilities

• Diagnose, troubleshoot, repair, and debug RF products.
• In-house servicing and repair of RF gear addressing complex failures.
• Analyze and implement system optimization to boost customer satisfaction.
• Maintain detailed records of service activities, test results and customer communications.
• Mentor and train junior technicians on best practices.

Job description

A Day in Your Life at MKS: As a Service Technician I at MKS Instruments, you will partner with service to test and troubleshoot RF products, ensuring they meet the company's quality standards. In this role, you will report to the Senior Manager Service.

You Will Make an Impact

• Basic Technical Support: In diagnosing, troubleshooting, repairing, and debugging RF products.
• Complex Servicing and Repair: Conduct in-house servicing and repair of RF products, addressing complex mechanical, hardware, software, and system failures.
• System Optimization: Analyze and implement solutions to enhance customer satisfaction.
• Documentation: Maintain detailed records of service activities, including test results, service reports, and customer communications.
• Mentorship: Provide guidance and training to junior technicians, sharing knowledge and best practices.

Travel Requirements: Up to 0 % of Travel is required.

Skills You Bring

• Education: Associate's degree in electronics or a related field from a two-year college, military program, or equivalent work experience.
• Experience: 0+ years of experience in servicing and repairing RF products or related electronic equipment.
• Technical Skills: Proficiency in using RF test equipment, and the ability to troubleshoot complex electronic systems.
• Attention to Detail: Ability to follow detailed instructions and maintain high-quality workmanship.
• Communication Skills: Effective verbal and written communication skills, with the ability to work collaboratively in a team setting.

Preferred Skills

• Experience with RF generator boards and related test equipment.
• Familiarity with 6S and Lean methodologies.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Physical Demands and Working Conditions

Ability to sit or stand for extended periods, perform repetitive tasks, and lift up to 50 lbs as needed.

Compensation and Benefits

Pay Range: $14.72 - 24.53 per hour. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.At MKS, it is not typical for an individual to be hired at or near the top of the range for the role.

Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].

Benefits

• health insurance coverage (medical, dental and vision)
• 401(k) with company match
• life and disability insurance
• 11 paid holidays
• sick time
• 15 paid vacation days
• [6 weeks fully paid] parental leave
• adoption assistance
• tuition reimbursement
• [and for participation in any stock programs, signing bonus, etc.]

MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details.

MKS is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply.

We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law.

Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.

MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities.

MKS is generally only hiring candidates who reside in states where we are registered to do business.

At MKS, it's all about courage, big ideas, and a serious passion for innovation. Winning here is about exploring possibilities, taking action, and solving our customers’ toughest challenges. It's not just a job – it's what you make of it. While you shape your role and make it unique, we invest in you with on-the-job and formal training, as well as educational assistance. Curiosity is key at MKS - ask questions, own your path. Our success comes from celebrating the unique skills, diverse perspectives, and lived experience of employees from over 100 countries. The goal is to make sure that everyone feels that they belong. Diversity isn't just a nice-to-have; making sure everyone feels included is a big deal for us.

MKS Inc., enables technologies that transform our world.