Service Support Tech 2

MKS Inc.; Wilmington (MA); On-site; USD 26,022 - 43,380; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life & disability insurance

11 paid holidays

Sick time

15 paid vacation days

Parental leave (6 weeks)

Tuition reimbursement

Stock programs

Signing bonus

Job summary

MKS Inc. is seeking a Second Shift Service Support Technician to diagnose and repair customer products returned for service. You will partner with Technicians and Customer Service and report to the Senior Service Manager.

Responsibilities include repairing to subassembly level, interfacing with multiple departments, and maintaining test equipment and data records. Strong schematic reading and data analysis skills are essential.

Qualifications

• A.S. Mechanical or Electronic Engineering or equivalent technical training.
• 2+ years of related experience.
• Proficient with standard tools and test equipment.
• Ability to read schematics and assembly drawings.
• Record test data and analyze failures.
• Experience with PC-based applications (MS Office, email).

Responsibilities

• Perform repairs to subassembly level.
• Interface with departments to meet customer requirements.
• Make adjustments to return instruments to original specifications.
• Complete and maintain data records on instruments returned for service.
• Maintain standards and test equipment required to accomplish tasks.

Skills

Mechanical/electronic engineering

2+ years experience

Tools proficiency

Read schematics

Data analysis

MS Office/Email

Education

A.S. in Mechanical/Elec Eng

Tools

Test equipment

Job description

Day in Your Life at MKS: Summary & Objectives

As a second shift Service Support Technician at MKS Inc you will partner with other Technicians and Customer Service to diagnose and repair issues with customer products returned to Service. In this role, you will report to the Senior Service Manager.

Responsibilities

• Performing repairs to subassembly level
• Interfacing with various departments as necessary to meet customer requirements
• Make adjustments as required, to return instruments to original specifications
• Completing and maintaining data records on instruments returned for service
• Maintaining standards and test equipment required to accomplish the tasks listed above

Required Skills

• A.S. Mechanical or Electronic Engineering, or equivalent Technical/Vocational Training
• 2+ years of related experience
• Proficient in the use of standard tools and test equipment
• Ability to reason through problems/issues and resolve them to the customer’s satisfaction using information and tools available
• Ability to read and understand schematics, assembly drawings, and test/calibration procedures
• Record test data, diagnose failures and analyze this information
• Experience with PC based applications to include Microsoft Office package and email

Compensation and Benefits

Pay Range: $18.89 - 31.49 per hour. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At MKS, it is not typical for an individual to be hired at or near the top of the range for the role.

Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].

Benefits: MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 11 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.].