Service Support Tech 2 - Second Shift

MKS Instruments, Inc.; Wilmington (MA); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Paid vacation (15 days)

Parental leave (6 weeks)

Adoption assistance

Tuition reimbursement

Signing bonus

Job summary

MKS Instruments, Inc. in Wilmington, MA, is seeking a reliable Service Support Technician for second shift to diagnose and repair customer products returned to Service.

You will work with Technicians and Customer Service and report to the Senior Service Manager. You will perform repairs to subassemblies, read schematics, document test results, and maintain test equipment and records to ensure instruments meet original specifications.

Qualifications

• AS in Mechanical or Electronic Engineering or equivalent technical training.
• 2+ years of related experience.
• Proficient in the use of standard tools and test equipment.
• Ability to reason through problems and resolve to customer satisfaction using available information and tools.
• Ability to read schematics, assembly drawings, and test/calibration procedures.
• Record test data, diagnose failures and analyze information.
• Experience with PC-based applications including Microsoft Office and email.

Responsibilities

• Perform repairs to subassembly level.
• Interfacing with various departments as necessary to meet customer requirements.
• Make adjustments to return instruments to original specifications.
• Complete and maintain data records on instruments returned for service.
• Maintain standards and test equipment required to accomplish the tasks listed above.

Skills

Tech training

Experience 2+ years

Tools proficiency

Schematics reading

Data recording

MS Office

Education

AS in Mechanical or Electronic Engineering or equivalent

Tools

MS Office

Job description

A Day in Your Life at MKS: (Summary & Objectives) As a second shift Service Support Technician at MKS Inc you will partner with other Technicians and Customer Service to diagnose and repair issues with customer products returned to Service. In this role, you will report to the Senior Service Manager.

You Will Make an Impact By:

• Performing repairs to subassembly level
• Interfacing with various departments as necessary to meet customer requirements
• Make adjustments as required, to return instruments to original specifications
• Completing and maintaining data records on instruments returned for service
• Maintaining standards and test equipment required to accomplish the tasks listed above

Skills You Bring:

• A.S. Mechanical or Electronic Engineering, or equivalent Technical/Vocational Training
• 2+ years of related experience
• Proficient in the use of standard tools and test equipment
• Ability to reason through problems/issues and resolve them to the customer’s satisfaction using information and tools available
• Ability to read and understand schematics, assembly drawings, and test/calibration procedures
• Record test data, diagnose failures and analyze this information
• Experience with PC based applications to include Microsoft Office package and email

Compensation and Benefits:

Pay Range: $18.89 - 31.49 per hour. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.At MKS, it is not typical for an individual to be hired at or near the top of the range for the role.

Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].

Benefits: MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 11 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.].

#LI-AS1

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees. MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [e-mail] . If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role At MKS, it's all about courage, big ideas, and a serious passion for innovation. Winning here is about exploring possibilities, taking action, and solving our customers’ toughest challenges. It's not just a job – it's what you make of it.

While you shape your role and make it unique, we invest in you with on-the-job and formal training, as well as educational assistance. Curiosity is key at MKS - ask questions, own your path. Our success comes from celebrating the unique skills, diverse perspectives, and lived experience of employees from over 100 countries. The goal is to make sure that everyone feels that they belong. Diversity isn't just a nice-to-have; making sure everyone feels included is a big deal for us.

Our group of ~10,000 employees serves semiconductor manufacturing, electronics and packaging, and specialty industrial markets. With over 3,800 patents, our products are enabling advancements in 5G, renewable energy & storage, artificial intelligence, cloud technology, and big data. We're the behind-the-scenes support for some amazing technology. MKS Inc., enables technologies that transform our world. MKS Inc, Product Overview