Service Technician I

MKS Inc.; City of Rochester (NY); On-site; USD 23,000 - 38,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life and disability insurance

11 paid holidays

15 paid vacation days

6 weeks parental leave

Job summary

MKS Instruments is seeking a Service Technician I to test and troubleshoot RF products, ensuring quality standards are met. You will work under the Senior Manager Service and contribute to ongoing support for customers.

Responsibilities include diagnosing issues, servicing RF equipment, and maintaining thorough service records while collaborating with a multidisciplinary team.

Qualifications

• Associate's degree in electronics or related field is required.
• 0+ years of experience servicing and repairing RF products or related equipment.
• Proficient in using RF test equipment and troubleshooting complex electronic systems.
• Attention to detail and ability to follow detailed instructions.
• Excellent verbal and written communication and teamwork skills.

Responsibilities

• Test and troubleshoot RF products and assemblies.
• Repair and service RF products, addressing mechanical, hardware, and software issues.
• Collaborate with the service team and report to the Senior Manager Service.
• Maintain detailed documentation of service activities and results.

Skills

RF troubleshooting

Troubleshooting electronic systems

Attention to detail

Communication

Team collaboration

Education

Associate degree in electronics

Job description

A Day in Your Life at MKS:

As an Service Technician I at MKS Instruments, you will partner with service to test and troubleshoot RF products, ensuring they meet the company's quality standards. In this role, you will report to the Senior Manager Service.

A Day in Your Life at MKS:

As an Service Technician I at MKS Instruments, you will partner with service to test and troubleshoot RF products, ensuring they meet the company's quality standards. In this role, you will report to the Senior Manager Service.

You Will Make an Impact By:

• Basic Technical Support: In diagnosing, troubleshooting, repairing, and debugging RF products.
• Complex Servicing and Repair: Conduct in-house servicing and repair of RF products, addressing complex mechanical, hardware, software, and system failures.
• System Optimization: Analyze and implement solutions to enhance customer satisfaction.
• Documentation: Maintain detailed records of service activities, including test results, service reports, and customer communications.
• Mentorship: Provide guidance and training to junior technicians, sharing knowledge and best practices.

Skills You Bring:

• Education: Associate's degree in electronics or a related field from a two-year college, military program, or equivalent work experience.
• Experience: 0+ years of experience in servicing and repairing RF products or related electronic equipment.
• Technical Skills: Proficiency in using RF test equipment, and the ability to troubleshoot complex electronic systems.
• Attention to Detail: Ability to follow detailed instructions and maintain high-quality workmanship.
• Communication Skills: Effective verbal and written communication skills, with the ability to work collaboratively in a team setting.

Preferred Skills:

• Experience with RF generator boards and related test equipment.
• Familiarity with 6S and Lean methodologies.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Physical Demands and Working Conditions:

• Ability to sit or stand for extended periods, perform repetitive tasks, and lift up to 50 lbs as needed.

Compensation and Benefits:

• Pay Range: $16.70 - 27.83 USD per hour. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.At MKS, it is not typical for an individual to be hired at or near the top of the range for the role.
• Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].
• Benefits: MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 11 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.].