Service Support Specialist

General Parts Group; Memphis (TN); On-site; USD 30,000 - 34,000; Full time

Job summary

General Parts Group in Memphis, TN, seeks a Service Support Specialist to be the backbone of our branch, handling dispatch support, clerical tasks, and customer guidance for equipment repairs. You will manage work orders and billing notes while coordinating shipments and warehouse activities.

This on-site role emphasizes accuracy, safety, and proactive problem-solving, with starting pay of $22–$25 per hour and opportunities to contribute across departments.

Qualifications

• High School diploma or its equivalent.
• Two years of education and/or experience in a related field.
• Strong customer service, communication, and problem-solving skills.
• Successful completion of a pre-employment drug screen and criminal background check.
• Safety-first attitude in all tasks.
• Self-motivated and organized with ability to work independently.

Responsibilities

• Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Handle clerical duties like scanning, filing, and managing daily mail.
• Welcome and guide customers in tagging their equipment for repairs.
• Manage UPS shipments and ensure accurate documentation.
• Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Prioritize safety and follow accident prevention procedures.

Skills

Customer service

Communication

Problem-solving

Self-motivation

Organizational skills

Education

High School diploma or equivalent

2 years education/experience in related field

Job description

Starting pay: $22-25/hour

Unlock Your Potential as a Service Support Specialist!

Service Support Specialist

Position Summary

Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.

Essential Functions

• Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.
• Customer Champion: Welcome and guide customers in tagging their equipment for repairs.
• Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation.
• Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Safety Advocate: Prioritize safety and follow our accident prevention procedures.
• Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.

Responsibilities Of The Position

• Team Player: This is a non-supervisory role, reporting to the Branch Manager.
• Decision Influencer: Your actions can impact people, finances, and our organization's reputation.

Minimum Qualifications

• Educational Foundation: High School diploma or its equivalent.
• Experience Insight: Two years of education and/or experience in a related field.
• Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
• Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.
• Safety-First Attitude: Prioritize safety in all you do.
• Self-Motivated and Organized: Excel at working independently with minimal supervision.

Physical Demands

• Office Oasis: Primarily, work in a typical office environment.
• Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
• Balanced Posture: A mix of sitting, walking, and standing throughout your day.
• Tech-Savvy: Comfortably operate computers and office equipment.

Ready to unlock your potential as a Service Support Specialist? Join our team, where your dedication and skills make all the difference. Be part of something exceptional!

General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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