Service Support Specialist - Admin & Customer Care

DH Pace; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Holidays

Life insurance

Disability coverage

401(k) plan

HSA / FSA

Employee discounts

Performance reviews

Job summary

DH Pace Company, Inc. in St. Louis, MO is seeking a Service Support Representative to back our commercial operations team and ensure exceptional customer service.

You will coordinate with residential and commercial customers and service technicians, updating customer portals and gathering information for service calls. The role emphasizes communication, organization, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Proven ability to implement process improvements.
• Excellent communication and organizational skills.
• Good mechanical and mathematical aptitude.
• Ability to effectively communicate with the customer and represent the company professionally.

Responsibilities

• Answering telephone calls and handling administrative tasks with various software systems.
• Assist the department manager with day-to-day activities and paperwork.
• Enter service tickets, sales leads, and sales orders; verify invoices.
• Collect and process cash and checks from technicians.
• Multi-task in a fast-paced environment and support overtime when needed.
• Other duties as assigned.

Skills

Process improvements

Communication skills

Organizational skills

Mechanical aptitude

Mathematical aptitude

Job description

DH Pace Company, Inc. in St. Louis, MO is seeking a Service Support Representative to back our commercial operations team and ensure exceptional customer service.

You will coordinate with residential and commercial customers and service technicians, updating customer portals and gathering information for service calls. The role emphasizes communication, organization, and the ability to manage multiple tasks in a fast-paced environment.