Service Support Administrator – Customer & Ops

Dhpace; St. Louis (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Holidays

Floating holidays

Life insurance

Short-term disability

Long-term disability

401(k) with employer match

HSA

FSA

Voluntary benefits

Employee discounts

Job summary

DH Pace Company in St. Louis, MO is seeking a Service Support Representative to back our commercial operations team. You will communicate with residential and commercial customers, coordinate with our service technicians, and ensure customer portals are updated upon completion.

This role requires strong communication, organizational skills, and the ability to multi-task in a fast-paced setting. We offer comprehensive benefits, paid time off, a 401(k) plan, and opportunities for career growth.

Qualifications

• Proven ability to implement process improvements.
• Excellent communication and organizational skills with a good mechanical and mathematical aptitude.
• Ability to effectively communicate with the customer and represent the company in a professional manner.

Responsibilities

• Administrative office support, including answering calls, using software systems, filing, scanning, and e-fax.
• Assist the department manager in day-to-day activities and paperwork, including customer-planned maintenance programs.
• Receive or verify vendor invoices and enter service tickets, sales leads, and sales orders.
• Collect and process incoming cash and checks from technicians.
• Multi-task in a fast-paced environment; some overtime may be required.
• Other responsibilities as assigned.

Skills

Process improvement

Communication

Organizational skills

Mechanical aptitude

Mathematical aptitude

Professional communication

Job description

DH Pace Company in St. Louis, MO is seeking a Service Support Representative to back our commercial operations team. You will communicate with residential and commercial customers, coordinate with our service technicians, and ensure customer portals are updated upon completion.

This role requires strong communication, organizational skills, and the ability to multi-task in a fast-paced setting. We offer comprehensive benefits, paid time off, a 401(k) plan, and opportunities for career growth.