Administration: Service Support

DH Pace; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Holidays

Life insurance

Disability coverage

401(k) plan

HSA / FSA

Employee discounts

Performance reviews

Job summary

DH Pace Company, Inc. in St. Louis, MO is seeking a Service Support Representative to back our commercial operations team and ensure exceptional customer service.

You will coordinate with residential and commercial customers and service technicians, updating customer portals and gathering information for service calls. The role emphasizes communication, organization, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Proven ability to implement process improvements.
• Excellent communication and organizational skills.
• Good mechanical and mathematical aptitude.
• Ability to effectively communicate with the customer and represent the company professionally.

Responsibilities

• Answering telephone calls and handling administrative tasks with various software systems.
• Assist the department manager with day-to-day activities and paperwork.
• Enter service tickets, sales leads, and sales orders; verify invoices.
• Collect and process cash and checks from technicians.
• Multi-task in a fast-paced environment and support overtime when needed.
• Other duties as assigned.

Skills

Process improvements

Communication skills

Organizational skills

Mechanical aptitude

Mathematical aptitude

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

Overhead Door Company of St. Louis™, a DH Pace Company, Inc. in St. Louis, MO is seeking a Service Support Representative to help back our commercial operations team! You will be a great representation of our company by communicating with our residential and commercial customers, along with our commercial service team to ensure we are providing the best customer service possible, ensuring our service technicians have all the necessary information to perform services, and ensuring our customer portals are updated upon completion.

Job Responsibilities:

• Administrative office support, including, but not limited to, answering telephone calls, utilizing various software systems, filing, scanning, and e-fax
• Assist the department manager in day-to-day activities and paperwork, including customer-planned maintenance programs
• Receive or verify vendor invoices and enter service tickets, sales leads, and sales orders.
• Collect and process incoming cash and checks from technicians.
• Ability to multi-task, work in a fast-paced environment, and some overtime may be required
• Other responsibilities as assigned

Job Qualifications:

• Proven ability to implement process improvements
• Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude
• Ability to effectively communicate with the customer and represent the company in a professional manner.

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.