Service Support Specialist

generalparts; Tucson (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

General Parts is seeking a Service Support Specialist in Tucson to be the backbone of the branch, handling tasks across departments. Starting wage is $18–$24 per hour.

You will assist dispatch with work orders, support billing notes, manage shipments, and guide customers through the repair tagging process while maintaining a focus on safety and accuracy.

Qualifications

• Strong customer service, communication, and problem-solving skills.
• Pre-employment drug screen and criminal background check.
• Ability to work independently with minimal supervision.

Responsibilities

• Assist dispatch in creating work orders and maintaining billing notes.
• Tag and guide customers for repairs; coordinate with warehouse and service teams.
• Manage UPS shipments and ensure proper documentation.
• Handle clerical duties: scanning, filing, and daily mail.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or equivalent

Job description

Service Support Specialist

Starting pay: $18-24 per hour

Unlock Your Potential as a Service Support Specialist!

Position Summary

Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.

Essential Functions

• Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.
• Customer Champion: Welcome and guide customers in tagging their equipment for repairs.
• Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation.
• Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Safety Advocate: Prioritize safety and follow our accident prevention procedures.
• Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.

Responsibilities of the Position

• Team Player: This is a non-supervisory role, reporting to the Branch Manager.
• Decision Influencer: Your actions can impact people, finances, and our organization's reputation.

Minimum Qualifications

• Educational Foundation: High School diploma or its equivalent.
• Experience Insight: Two years of education and/or experience in a related field.
• Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
• Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.
• Safety-First Attitude: Prioritize safety in all you do.
• Self-Motivated and Organized: Excel at working independently with minimal supervision.

Physical Demands

• Office Oasis: Primarily, work in a typical office environment.
• Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
• Balanced Posture: A mix of sitting, walking, and standing throughout your day.
• Tech-Savvy: Comfortably operate computers and office equipment.

Ready to unlock your potential as a Service Support Specialist? Join our team, where your dedication and skills make all the difference.

General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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