Service Support Specialist

generalparts; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

General Parts in Phoenix is seeking a Service Support Specialist to be the backbone of our branch, handling dispatch support, clerical duties, and customer interactions across departments.

You will manage work orders, process billing notes, assist with equipment tagging for repairs, ship via UPS, and help organize warehouse components, all while prioritizing safety and accuracy. This is a non-supervisory, fast-paced role reporting to the Branch Manager.

Qualifications

• Strong customer service, communication, and problem-solving skills.
• Two years of education and/or experience in a related field.
• Ability to work independently and as part of a team.
• Pre-employment drug screen and criminal background check.

Responsibilities

• Assist dispatch in creating work orders and maintaining billing notes.
• Handle clerical duties like scanning, filing, and daily mail.
• Welcome customers and guide them in tagging equipment for repairs.
• Manage UPS shipments with proper documentation.
• Store components correctly in warehouse or attach to service work orders.
• Follow safety procedures and adapt to new tasks from Branch Manager.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Service Support Specialist

Starting pay: $18-24 per hour

UUnlock Your Potential as a Service Support Specialist!

Position Summary:

Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.

Essential Functions:

• Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.
• Customer Champion: Welcome and guide customers in tagging their equipment for repairs.
• Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation.
• Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Safety Advocate: Prioritize safety and follow our accident prevention procedures.
• Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.

Responsibilities of the Position:

• Team Player: This is a non-supervisory role, reporting to the Branch Manager.
• Decision Influencer: Your actions can impact people, finances, and our organization's reputation.

Minimum Qualifications:

• Educational Foundation: High School diploma or its equivalent.
• Experience Insight: Two years of education and/or experience in a related field.
• Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
• Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.
• Safety-First Attitude: Prioritize safety in all you do.
• Self-Motivated and Organized: Excel at working independently with minimal supervision.

Physical Demands:

• Office Oasis: Primarily, work in a typical office environment.
• Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
• Balanced Posture: A mix of sitting, walking, and standing throughout your day.
• Tech-Savvy: Comfortably operate computers and office equipment.

General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#dispatcher #customerservice #billing