Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule)

Parts Town; Parc (NY); Hybrid; USD 37,348 - 50,403; Full time

Benefits offered by this job

Quarterly profit-sharing bonus

Hybrid work schedule

Team member appreciation events

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Job summary

An industry-leading distributor based in Parc, New York is seeking a Customer Solutions Specialist to join their team. This role involves handling customer interactions, processing requests, and providing top-notch service. Candidates should have at least 1 year of customer service experience and possess strong communication skills. The position offers a hybrid work schedule along with competitive pay and benefits, including profit-sharing bonuses and health insurance. Join a supportive team that values hard work and camaraderie.

Qualifications

• 1 year of customer service experience required.
• Stellar organizational, multi-tasking, and computer skills.
• Ability to maintain a friendly demeanor while handling calls.

Responsibilities

• Assist with pricing, quote generation, and parts identification.
• Handle approx. 50-70 inbound calls daily.
• Collaborate with customers and manufacturers to meet needs.

Skills

Customer service experience

Organizational skills

Multi-tasking abilities

Proficient in MS Office

Excellent communication

Bilingual (plus)

Job description

Position at Parts Town

See What We're All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list!

About the Role

The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top-notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

Perks

• Parts Town Pride - check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

The Job at a Glance

The Customer Solutions Specialist at Parts Town will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. Part of a team that provides top-notch customer service, always upholding our high-quality standards and exceeding customer expectations every day.

A Typical Day

• Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish.
• Process customer requests, involving order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needs.

To Land This Opportunity

• You have at least 1 year of experience in a face to face or over the phone customer service role.
• You exhibit stellar organizational skills, multi-tasking skills, and computer skills.
• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!).
• You know MS Office; you may not be a master but you’re on your way.
• You have a quality, high-speed internet connection at home.
• You have a genuine positive, outgoing, team spirited, one-for-all personality.
• You're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus!
• You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed.
  • Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)!

About Your Future Team

Our team is a family unit, we like each other a lot! We work hard and play hard together, every day. Whether it's a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you're nerdy about sports, comic books, cats or baking we can't wait to get to know you!

Benefits

The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 - $24.23 hourly), which is based on qualifications, experience, and geographical location. Parts Town is a pay-for-performance company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

EEO Statement

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.