Direct Support Supervisor

Hastings Chamber; Rockford (IL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Daily Pay

Health Insurance

Competitive Pay

Professional & Personal DevelopmentOp

Tuition Reimbursement

Paid Time Off (you earn it from day 1)

Job summary

Mosaic is seeking a Direct Support Supervisor to coordinate and manage program operations, ensuring regulatory compliance and high-quality support for individuals served in Rockford, IL.

You will hire, train, and schedule staff, coordinate activities, monitor safety, and maintain detailed records. This role emphasizes leadership, teamwork, and the ability to handle challenging situations with calm, effective planning.

Qualifications

• Strong leadership and coaching abilities in a team setting
• Detail-oriented with excellent time management and scheduling skills
• Experience coordinating operations to ensure regulatory compliance
• Ability to manage multiple responsibilities and communicate timelines clearly
• CPR and medication administration certifications are preferred or willing to obtain

Responsibilities

• Coordinate and manage program operations to ensure regulatory compliance
• Hire, train, and schedule staff; coordinate activities and appointments
• Maintain detailed records for individuals served; monitor safety and living environments
• Intervene in behavioral incidents and implement behavior plans as needed
• Provide on-call support to staff during emergencies and fill shifts when necessary

Skills

Leadership

Coaching

Attention to detail

Time management

Team collaboration

Education

Associate's Degree in related field

CPR certification

Medication administration certification

Tools

Scheduling/records management

Job description

If making a positive impact in the lives of others is a constant on your to-do list -- you'll LOVE working with a team that puts people first.

We're looking for a Direct Support Supervisor to join our team!

By joining Mosaic, you become part of a global mission advocating for people with complex needs and providing opportunities for them to enjoy a full life.

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities and appointments, and maintaining detailed records for the individuals served.

Who will love this job:

A leader and a coach - who cares about the success of your team and the individuals they serve

A trusted ally - your sound judgment inspires confidence in others, helping them move towards and accomplish team goals

A collaborator - you naturally draw people together while remaining calm and focused even in emotionally charged situations

A skilled planner - you are adept at finding the best route moving forward while encouraging others to keep their eyes on the positive

What you'll do:

• Facilitate the integration of individuals into the community by accompanying them to recreational and social activities
• Monitor the comfort and safety of individuals by ensuring the living environments and program activities are in compliance with safety and regulatory requirements
• Intervene when aggressive and/or inappropriate behavior occurs to implement behavior plans and strategies
• Provide on-call support to staff during emergencies and locate staff to fill shifts when necessary

Schedule:

Generally day hours Monday-Friday/some nights/some weekends/some on call responsibilities/flexibility required

Commitment to Mosaic Values:

At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.

Requirements

Ideally you have:

• A passion to serve others
• Strong attention to detail and an even stronger desire to serve others in a team environment
• A love of operations and creating seamless, efficient environments
• Excellent time management skills and the ability to juggle multiple responsibilities while communicating honestly about your timelines, challenges and questions.
• Ability to adapt as needed in a growing environment
• Associate's Degree in a related field
• One year experience in a related field
• Certification in CPR or willingness to obtain
• Certification in medication administration or willingness to obtain

Extras we think you'll love:

• Daily Pay
• Health Insurance
• Competitive Pay
• Professional & Personal Development Opportunities
• Tuition Reimbursement
• Paid Time Off (you earn it from day 1!)