Service Support Specialist

Kelly Services; Bohemia (NY); Hybrid; USD 33,000 - 41,000; Full time

Job summary

Kelly Services in Bohemia, NY seeks a proactive Service Support Specialist to coordinate service activities, resolve inquiries, and support field service teams. The role is hybrid, requires residence within 50 miles of Bohemia, and offers a 6-month assignment at a pay rate of $27/hour.

Responsibilities include scheduling visits, managing service orders and invoices, creating SAP contracts, and tracking inventory with engineers. Strong communication and 2+ years in customer service are required.

Qualifications

• High school diploma required; business-related degree preferred.
• Minimum 2 years of customer service experience.
• Strong written and verbal communication with professional customer interaction.
• Ability to multitask effectively in a dynamic environment.
• Experience working with field service organizations is preferred.
• SAP experience is highly valued.

Responsibilities

• Interface with end users and field service to communicate requests and issues to internal stakeholders.
• Assist in scheduling field service onsite visits and coordinate requirements for installations or maintenance.
• Handle service orders, update statuses, process parts orders, manage invoicing, and issue service notifications.
• Create new service contracts in SAP, update equipment records, process renewals, and run reports as needed.
• Review and report on field engineer inventory levels.
• Collaborate with engineers to cycle count stock and ensure proper inventory management.

Skills

Customer service

Communication

Multitasking

Field service coordination

Education

High school diploma

Business/related degree preferred

Tools

SAP

Job description

Job Title: Customer Support Representative II (Service Support Specialist)

Location: Bohemia, NY (Hybrid option available)

Payrate: $27/hour

Assignment length: 6 months

About the Role

We are seeking a proactive and detail-oriented Service Support Specialist to join our team in Bohemia, NY. In this pivotal role, you will interface directly with end users and field service teams, helping to coordinate service activities, resolve customer inquiries, and drive operational excellence. The role offers a hybrid work arrangement and requires the candidate to reside within a 50-mile radius of the Bohemia facility.

What You Will Accomplish Together With Us:

• Interface with end users and the field service organization, communicating all requests, requirements, and issues to internal stakeholders


• Assist in scheduling field service onsite visits; work with customers to ensure all requirements are met before installations or maintenance


• Handle service orders, update statuses, process parts orders, manage service invoicing, and create service center notifications


• Create new service contracts in SAP, update equipment records, process renewals, and run reports as needed


• Review and report on field engineer inventory levels


• Collaborate with engineers to cycle count stock and ensure proper inventory management via secure order processing

What Will Convince Us:

• High school diploma required; an academic degree in business or related field is preferred


• Minimum 2 years experience in customer service


• Strong written and oral communication skills with professional customer interaction


• Ability to multitask effectively in a dynamic environment


• Experience working with field service organizations preferred


• SAP experience is highly valued


• Identification with our core values: Sustainability, Openness, Enjoyment

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life - just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affimative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.