Service Support Representative # 26-23679

US Tech Solutions; Cambridge (MA); On-site; USD 60,000 - 70,000; Full time

Job summary

US Tech Solutions in Cambridge, MA is seeking a Contract Lab Services Coordinator for a 9+ month assignment. You will coordinate laboratory service activities, manage work orders, and serve as the primary contact for vendors and internal teams.

The role requires 2-3 years in a customer-facing environment, vendor management experience, and proficiency with Windows-based software. You will support relocations, escalations, and process improvements while maintaining confidentiality.

Qualifications

• Must possess a High School Diploma.
• 2-3 years of experience in a customer-facing role.
• Vendor management experience including ordering equipment and items.
• Proficient with Windows-based software.
• Must read, write and speak English fluently.
• Must maintain a high level of confidentiality.

Responsibilities

• Serve as primary point of contact for lab service coordination and escalations.
• Manage and process service work orders for timely execution.
• Coordinate vendor services and schedule lab activities.
• Support laboratory relocation projects across Facilities and vendors.
• Partner with Project Manager to coordinate lab move requests.
• Address service issues with timely follow-up and quality.
• Follow procedures for high-dollar repairs, including PO issuance.
• Maintain positive relationships with customers, vendors, and teams.
• Leverage feedback to identify opportunities for improvement.
• Perform other duties as assigned.

Skills

Customer-facing experience

Vendor management

English proficiency

Confidentiality

Education

High School Diploma

Bachelor's Degree Preferred

Tools

Windows-based software

Job description

$29-$34 per hour

Cambridge, MA

Contract

Duration: 9+ Months

Job Description:

Responsibilities:

• Serve as the primary point of contact for laboratory service coordination, issue resolution, and escalations.

• Manage and process service work orders to ensure timely, accurate, and high-quality execution.

• Coordinate vendor services and schedule laboratory activities, including preventive maintenance, repairs, installations, decommissions, and other service-related activities.

• Support laboratory relocation projects by coordinating across Facilities, laboratory teams, vendors, and other stakeholders to ensure activities are completed on schedule.

• Partner with the Project Manager to coordinate and manage lab move requests and associated service activities.

• Support service-related issues and escalations, ensuring appropriate follow-up, timely resolution, accuracy, and quality of service.

• Follow established and approved procedures for high-dollar repairs, including issuing required purchase orders or authorization numbers, monitoring progress and ensuring appropriate follow-up through completion.

• Develop and maintain positive, professional working relationships with customers, service vendors, internal teams, and other key stakeholders.

• Maintain a high level of customer satisfaction and loyalty by leveraging customer feedback and survey results to identify opportunities for continuous improvement.

• Perform other appropriate duties and responsibilities as assigned.

Minimum Qualifications:

• Must possess a High School Diploma

• 2-3 years of Experience in a customer facing position

• Vendor Management experience ( ordering equipment, tools, items, etc.)

• Proficient PC skills and ability to effectively use Windows based software.

• Must be able to read, write and speak English

• Must display a high level of confidentiality

Preferred :

• Experience in Life Sciences or Healthcare environment preferred

• Project management experience preferred

• Bachelor's Degree Preferred

Physical/Environmental Requirements:

• Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing

• Level of Physical Requirements: Light to medium work

• Level of Visual Acuity: Clerical, professional, administrative

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement:

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