Lab Service & Operations Coordinator

US Tech Solutions; Cambridge (MA); On-site; USD 60,000 - 70,000; Full time

Job summary

US Tech Solutions in Cambridge, MA is seeking a Contract Lab Services Coordinator for a 9+ month assignment. You will coordinate laboratory service activities, manage work orders, and serve as the primary contact for vendors and internal teams.

The role requires 2-3 years in a customer-facing environment, vendor management experience, and proficiency with Windows-based software. You will support relocations, escalations, and process improvements while maintaining confidentiality.

Qualifications

• Must possess a High School Diploma.
• 2-3 years of experience in a customer-facing role.
• Vendor management experience including ordering equipment and items.
• Proficient with Windows-based software.
• Must read, write and speak English fluently.
• Must maintain a high level of confidentiality.

Responsibilities

• Serve as primary point of contact for lab service coordination and escalations.
• Manage and process service work orders for timely execution.
• Coordinate vendor services and schedule lab activities.
• Support laboratory relocation projects across Facilities and vendors.
• Partner with Project Manager to coordinate lab move requests.
• Address service issues with timely follow-up and quality.
• Follow procedures for high-dollar repairs, including PO issuance.
• Maintain positive relationships with customers, vendors, and teams.
• Leverage feedback to identify opportunities for improvement.
• Perform other duties as assigned.

Skills

Customer-facing experience

Vendor management

English proficiency

Confidentiality

Education

High School Diploma

Bachelor's Degree Preferred

Tools

Windows-based software

Job description

US Tech Solutions in Cambridge, MA is seeking a Contract Lab Services Coordinator for a 9+ month assignment. You will coordinate laboratory service activities, manage work orders, and serve as the primary contact for vendors and internal teams.

The role requires 2-3 years in a customer-facing environment, vendor management experience, and proficiency with Windows-based software. You will support relocations, escalations, and process improvements while maintaining confidentiality.