Service Support Representative

ManpowerGroup; Cambridge (MA); On-site; USD 40,000 - 47,000; Full time

Job summary

ManpowerGroup is seeking a Service Support Representative for an onsite role in Cambridge, MA. You will coordinate laboratory service activities, manage work orders, and keep stakeholders informed to ensure timely, high-quality execution.

The ideal candidate has 2–3 years in customer-facing roles, strong vendor management experience, and proficient Windows skills. This contract position offers a weekday schedule and potential for extension based on performance.

Qualifications

• Must possess a High School Diploma.
• 2-3 years of experience in a customer-facing position.
• Vendor management experience, including ordering equipment, tools, and items.
• Proficient PC skills and ability to effectively use Windows-based software.
• Ability to read, write, and speak English fluently.

Responsibilities

• Serve as the primary point of contact for laboratory service coordination, issue resolution, and escalations.
• Manage and process service work orders to ensure timely, accurate, and high-quality execution.
• Coordinate vendor services and schedule laboratory activities, including preventive maintenance, repairs, installations, decommissions, and other service-related activities.
• Support laboratory relocation projects by coordinating across Facilities, laboratory teams, vendors, and other stakeholders to ensure activities are completed on schedule.
• Partner with the Project Manager to coordinate and manage lab move requests and associated service activities.

Skills

Customer-facing experience

Vendor management

Windows OS/Software

English fluency

Education

High School Diploma

Job description

Our client, a leader in laboratory services and healthcare support, is seeking a Service Support Representative to join their team. As a Service Support Representative, you will be part of the Laboratory Operations Support team supporting laboratory service coordination and customer satisfaction. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Service Support Representative

Location: Cambridge, MA (Onsite)

Pay Range: $29-34/hr.

Duration: Contract until end of June 2027 with potential for extension/hire

Schedule: M-F 8am-5pm

What's the Job?

• Serve as the primary point of contact for laboratory service coordination, issue resolution, and escalations.
• Manage and process service work orders to ensure timely, accurate, and high-quality execution.
• Coordinate vendor services and schedule laboratory activities, including preventive maintenance, repairs, installations, decommissions, and other service-related activities.
• Support laboratory relocation projects by coordinating across Facilities, laboratory teams, vendors, and other stakeholders to ensure activities are completed on schedule.
• Partner with the Project Manager to coordinate and manage lab move requests and associated service activities.

What's Needed?

• Must possess a High School Diploma.
• 2-3 years of experience in a customer-facing position.
• Vendor management experience, including ordering equipment, tools, and items.
• Proficient PC skills and ability to effectively use Windows-based software.
• Ability to read, write, and speak English fluently.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Potential for contract extension and conversion based on performance and organizational needs.
• Engage in meaningful work supporting laboratory operations and healthcare services.
• Develop valuable skills in service coordination and vendor management.
• Be part of a team committed to continuous improvement and customer satisfaction.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.