Service Support Representative # 26-23679

Us Tech Solutions; Cambridge (MA); On-site; USD 40,000 - 47,000; Full time

Job summary

US Tech Solutions is seeking a detail-oriented Service Coordinator in Cambridge, MA. The role focuses on serving as the primary liaison for laboratory service coordination, managing work orders, and coordinating vendor activities to ensure timely, high-quality service.

Ideal candidates have 2–3 years in a customer-facing role, vendor management experience, and strong PC skills. This is a contract position with 9+ months duration and an hourly pay rate of $29–$34.

Qualifications

• 2–3 years of experience in a customer-facing position.
• Vendor management experience with ordering equipment, tools, items, etc.
• Proficient PC skills and ability to effectively use Windows-based software.

Responsibilities

• Serve as the primary point of contact for laboratory service coordination, issue resolution, and escalations.
• Manage and process service work orders to ensure timely, accurate, and high-quality execution.
• Coordinate vendor services and schedule laboratory activities, including preventive maintenance, repairs, installations, decommissions, and other service-related activities.
• Support laboratory relocation projects by coordinating across Facilities, laboratory teams, vendors, and other stakeholders to ensure activities are completed on schedule.
• Partner with the Project Manager to coordinate and manage lab move requests and associated service activities.
• Support service-related issues and escalations, ensuring appropriate follow-up, timely resolution, accuracy, and quality of service.
• Follow established and approved procedures for high-dollar repairs, including issuing required purchase orders or authorization numbers, monitoring progress and ensuring appropriate follow-up through completion.
• Develop and maintain positive, professional working relationships with customers, service vendors, internal teams, and other key stakeholders.
• Maintain a high level of customer satisfaction and loyalty by leveraging customer feedback and survey results to identify opportunities for continuous improvement.
• Perform other appropriate duties and responsibilities as assigned.

Skills

Customer service

Education

High School Diploma

Bachelor's Degree Preferred

Tools

Windows OS

Microsoft Office

Job description

$29-$34 per hour

Cambridge, MA

Contract

Duration: 9+ Months

Job Description:

Responsibilities:

• Serve as the primary point of contact for laboratory service coordination, issue resolution, and escalations.
• Manage and process service work orders to ensure timely, accurate, and high-quality execution.
• Coordinate vendor services and schedule laboratory activities, including preventive maintenance, repairs, installations, decommissions, and other service-related activities.
• Support laboratory relocation projects by coordinating across Facilities, laboratory teams, vendors, and other stakeholders to ensure activities are completed on schedule.
• Partner with the Project Manager to coordinate and manage lab move requests and associated service activities.
• Support service-related issues and escalations, ensuring appropriate follow-up, timely resolution, accuracy, and quality of service.
• Follow established and approved procedures for high-dollar repairs, including issuing required purchase orders or authorization numbers, monitoring progress and ensuring appropriate follow-up through completion.
• Develop and maintain positive, professional working relationships with customers, service vendors, internal teams, and other key stakeholders.
• Maintain a high level of customer satisfaction and loyalty by leveraging customer feedback and survey results to identify opportunities for continuous improvement.
• Perform other appropriate duties and responsibilities as assigned.

Minimum Qualifications:

• Must possess a High School Diploma
• 2-3 years of Experience in a customer facing position
• Vendor Management experience ( ordering equipment, tools, items, etc.)
• Proficient PC skills and ability to effectively use Windows based software.
• Must be able to read, write and speak English
• Must display a high level of confidentiality

Preferred :

• Experience in Life Sciences or Healthcare environment preferred
• Project management experience preferred
• Bachelor's Degree Preferred

Physical/Environmental Requirements:

• Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing
• Level of Physical Requirements: Light to medium work
• Level of Visual Acuity: Clerical, professional, administrative

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement:

By applying, you acknowledge that AI-assisted tools may be used during hiring.