Lab Service & Vendor Coordinator

Us Tech Solutions; Cambridge (MA); On-site; USD 40,000 - 47,000; Full time

Job summary

US Tech Solutions is seeking a detail-oriented Service Coordinator in Cambridge, MA. The role focuses on serving as the primary liaison for laboratory service coordination, managing work orders, and coordinating vendor activities to ensure timely, high-quality service.

Ideal candidates have 2–3 years in a customer-facing role, vendor management experience, and strong PC skills. This is a contract position with 9+ months duration and an hourly pay rate of $29–$34.

Qualifications

• 2–3 years of experience in a customer-facing position.
• Vendor management experience with ordering equipment, tools, items, etc.
• Proficient PC skills and ability to effectively use Windows-based software.

Responsibilities

• Serve as the primary point of contact for laboratory service coordination, issue resolution, and escalations.
• Manage and process service work orders to ensure timely, accurate, and high-quality execution.
• Coordinate vendor services and schedule laboratory activities, including preventive maintenance, repairs, installations, decommissions, and other service-related activities.
• Support laboratory relocation projects by coordinating across Facilities, laboratory teams, vendors, and other stakeholders to ensure activities are completed on schedule.
• Partner with the Project Manager to coordinate and manage lab move requests and associated service activities.
• Support service-related issues and escalations, ensuring appropriate follow-up, timely resolution, accuracy, and quality of service.
• Follow established and approved procedures for high-dollar repairs, including issuing required purchase orders or authorization numbers, monitoring progress and ensuring appropriate follow-up through completion.
• Develop and maintain positive, professional working relationships with customers, service vendors, internal teams, and other key stakeholders.
• Maintain a high level of customer satisfaction and loyalty by leveraging customer feedback and survey results to identify opportunities for continuous improvement.
• Perform other appropriate duties and responsibilities as assigned.

Skills

Customer service

Education

High School Diploma

Bachelor's Degree Preferred

Tools

Windows OS

Microsoft Office

Job description

US Tech Solutions is seeking a detail-oriented Service Coordinator in Cambridge, MA. The role focuses on serving as the primary liaison for laboratory service coordination, managing work orders, and coordinating vendor activities to ensure timely, high-quality service.

Ideal candidates have 2–3 years in a customer-facing role, vendor management experience, and strong PC skills. This is a contract position with 9+ months duration and an hourly pay rate of $29–$34.