Customer Solutions Associate

Experis; Solon (OH); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision plan

401(k) with match

Weekly pay

Job summary

Experis is seeking a Customer Solutions Associate in Solon, OH, with on-site requirements Tuesday–Thursday and potential work-from-home on Monday and Friday. You will act as the main customer advocate, manage orders, and collaborate with internal teams to meet SLAs.

The role emphasizes proactive communication, data analysis, and problem-solving to ensure timely delivery and accurate billing, within a global services environment.

Qualifications

• Undergraduate degree and strong communication skills required.
• Experience in supply chain/order management or related fields preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the primary point of contact and advocate for customers.
• Identify and resolve demand capture failures within SLAs.
• Monitor open orders and collaborate with cross-functional teams to resolve blocked orders.
• Communicate with customers about out-of-stock issues and delays.
• Partner with billing teams to resolve billing issues and provide order status updates.

Skills

Customer service

Communication

Analytical skills

Data interpretation

Education

Undergraduate degree

Tools

SAP

BW

Business Objects

Microsoft Office

Job description

Job Title

Customer Solutions Associate

Location

Solon, OH Office (On-site required Tuesday/Wednesday/Thursday, with eligibility for WFH on Monday and Friday)

Pay Range

29 W2

What's the Job?

• Serve as the primary point of contact and advocate for customers, ensuring their needs are met efficiently
• Identify and resolve demand capture failures within established Service Level Agreements (SLAs)
• Monitor open orders regularly, collaborating with cross-functional teams to resolve blocked orders and optimize logistical efficiency
• Communicate with customers regarding out-of-stock issues, delivery delays, and other order-related concerns
• Partner with billing teams to resolve billing issues and provide comprehensive order status updates to stakeholders

What's Needed?

• Undergraduate degree is strongly preferred
• 2-4 years of experience in supply chain, order management, or related fields
• Excellent written and verbal communication skills
• Strong analytical skills with the ability to interpret data effectively
• Proficiency in Microsoft Office applications; experience with SAP, BW, and Business Objects is a plus

What's in it for me?

• Opportunity to work in a dynamic and collaborative environment
• Engage in continuous process improvement initiatives
• Develop your skills in supply chain and customer service operations
• Work with a diverse and inclusive team committed to excellence
• Potential for career growth within a global organization

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.