IT Support Specialist

ManpowerGroup; North Kingstown (RI); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup client in North Kingstown, RI seeks an IT Support Specialist to provide first-line helpdesk support for employees and global IT teams. You will log incidents in ServiceNow and assist with onboarding and basic IT setup.

Responsibilities include Windows PC configuration, Windows 11 deployment, and Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint). Strong communication and problem-solving skills are essential.

Qualifications

• Associate’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant work experience.
• 0–1 year of related experience.
• Business-level English communication skills for global support.
• Hands-on experience supporting Windows-based workstations and devices.
• Familiarity with Microsoft Office applications and Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint).

Responsibilities

• Provide first-level IT Service Desk support for employee incidents and service requests.
• Log, track, update, and resolve tickets in ServiceNow with accurate documentation.
• Support onboarding activities including Day 1 readiness and workstation deployment.
• Configure and deploy Windows PCs with Windows 11 and troubleshoot login issues.
• Provide technical support for Microsoft 365 applications and services.

Skills

Windows support

Microsoft 365

English communication

Education

Associate’s degree in Computer Science or IT

Tools

ServiceNow

Job description

Our client, a leading organization in the manufacturing intelligence sector, is seeking a dedicated IT Support Specialist to join their team. As an IT Support Specialist, you will be part of the IT support department supporting employees and global IT teams. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.

Job Title:

IT Support Specialist

Location:

North Kingstown, RI

Pay Range: $24-26 per Hour

Shift:

1st

What's the Job?

• Provide first-level IT Service Desk support for employee incidents and service requests.

• Utilize the IT service management platform (ServiceNow) to log, track, update, and resolve support tickets while maintaining accurate documentation and timely communication.

• Support M&A onboarding activities, including Day 1 employee readiness, workstation deployment, account validation, and basic IT setup.

• Configure and deploy Windows PCs, including standard Windows 11 installation, device configuration, user login verification, and troubleshooting.

• Provide technical support for Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and Office applications.

What's Needed?

• Associate’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant work experience.

• 0 – 1 year of related experience.

• Business-level English communication skills, with the ability to effectively support employees and collaborate with global IT teams.

• Hands-on experience supporting Windows-based workstations, including device setup, configuration, troubleshooting, and peripheral connectivity.

• Familiarity with Microsoft Office applications and Microsoft 365 services such as Teams, OneDrive, and SharePoint.

What's in it for me?

• Opportunity to develop technical skills in a dynamic environment.

• Collaborative team culture that values innovation and continuous improvement.

• Engagement with global IT support teams, expanding your professional network.

• Hands-on experience with enterprise-level IT support tools and processes.

• Potential for career growth within a forward-thinking organization.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Supplemental Life Insurance

• Short Term Disability Insurance

• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.