Service & Support Manager: Banking Ops Leader

Ascendo Resources; United States; On-site; USD 100,000 - 120,000; Full time

Job summary

A financial services organization seeks a dynamic Service & Support Manager to lead internal support operations. Responsibilities include overseeing the support team, managing key support metrics, and ensuring effective issue resolution. Candidates should have extensive experience in retail banking and demonstrated leadership skills. The role offers the opportunity to shape training programs and collaborate across various departments to enhance service delivery. Excellent communication skills and an analytical mindset are essential for success.

Qualifications

• Minimum of 5 years in retail banking, operations or support roles.
• 2 years in a supervisory capacity.
• Experience in leading teams in service-oriented environments.

Responsibilities

• Supervise and mentor the internal support team.
• Track and manage key support metrics.
• Act as primary contact for unresolved inquiries.
• Design and implement operational training programs.
• Ensure clear internal communication regarding policy changes.
• Work with teams in Operations, IT, and Compliance.

Skills

Leadership and coaching abilities

Strong communication skills

Problem-solving

Organizational skills

Analytical mindset

Education

Bachelor’s degree in Business, Finance or related discipline

Tools

Microsoft Office

core banking platforms

ticketing/case management tools

Job description

A financial services organization seeks a dynamic Service & Support Manager to lead internal support operations. Responsibilities include overseeing the support team, managing key support metrics, and ensuring effective issue resolution. Candidates should have extensive experience in retail banking and demonstrated leadership skills. The role offers the opportunity to shape training programs and collaborate across various departments to enhance service delivery. Excellent communication skills and an analytical mindset are essential for success.