Service Support Coordinator — Contact Centre Operations

NHS Ayrshire & Arran; Pennsylvania; On-site; USD 43,000 - 46,000; Full time

Benefits offered by this job

Annual leave 35 days

Study bursaries

Public holiday pay

NHS pension

NHS discounts

Employee support

Job summary

NHS 24 is recruiting a Service Support Coordinator to provide frontline administrative support in a busy contact centre. You will assist staff and visitors, manage facilities, and help incident response to ensure safe, effective care across NHS 24 estates.

Based at the Cardonald Regional Centre, you may travel between regional centres. The role requires shift work, weekends and public holidays, with training and opportunities for development within a supportive public-sector environment.

Qualifications

• General administration experience to SCQF level 7 or equivalent.
• Customer-focused environment experience.
• Experience with an in-house fault desk or similar.
• Knowledge of health & safety regulations.
• Workplace inspections.
• Proficient with Office suite (Excel, PowerPoint, Word).
• Ability to work autonomously or as part of a team.
• Contributes to achieving departmental strategic goals.

Responsibilities

• Provide support to NHS 24 staff and visitors in a contact centre.
• Support hospitality, facilities, incidents, and general admin tasks.
• Support frontline staff and managers across estates, including out-of-hours periods.
• Manage issues on NHS 24 estate, health & safety, and technical faults by telephone.
• Conduct stock checks and maintain stock levels.
• Carry out other duties as described in the Job Pack.

Skills

Administration experience

Customer focus

Problem solving

Education

SCQF level 7 or equivalent

Tools

Microsoft Office

Job description

NHS 24 is recruiting a Service Support Coordinator to provide frontline administrative support in a busy contact centre. You will assist staff and visitors, manage facilities, and help incident response to ensure safe, effective care across NHS 24 estates.

Based at the Cardonald Regional Centre, you may travel between regional centres. The role requires shift work, weekends and public holidays, with training and opportunities for development within a supportive public-sector environment.