Pharmacy Support Worker Higher level - Pharmacy Distribution Centre

NHS Scotland; Pennsylvania; On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave + public holidays

Cycle to Work Scheme

Study bursaries & learning机会

Enhanced pay for public holidays

NHS discounts

Employee support services

Job summary

NHS Greater Glasgow and Clyde is seeking a Pharmacy Support Worker Higher Level to join the Homecare Medicines Team in the Pharmacy Distribution Centre. You will provide administrative support to ensure timely home delivery of medications and maintain accurate records.

The role involves coordinating with Pharmacy Technicians and other colleagues, handling prescriptions, and processing orders while adhering to SOPs and quality standards. In-person interviews include a numeracy test.

Qualifications

• General level of education with basic numeracy and literacy skills, demonstrated by 3 Standard Grade qualifications or equivalent, including English and Mathematics.
• Good IT skills and practical knowledge of Microsoft Office software.
• Committment to working towards relevant SVQ qualifications.
• Willingness to participate in ongoing training and professional development.
• Experience of training staff.
• Experience of supervising staff.
• Experience of working within a healthcare or similar environment.
• Experience of stock management.
• Demonstrable accuracy and attention to detail.
• Keen eye for detail and commitment to quality and safety standards.
• Ability to work effectively under supervision and autonomously while following established procedures.
• Excellent communication and problem-solving skills.
• Ability to organise daily tasks using own initiative and meet deadlines.
• Flexibility to adapt to changing service requirements.
• Ability to work effectively as part of a team in a demanding environment.
• Willingness to learn new skills and participate in a comprehensive induction and training programme.
• Ability to use computer systems and equipment following appropriate training.
• Comprehensive training and professional development will be provided to the successful candidate.

Responsibilities

• Assist in the supply of medicines to patients' homes through the Homecare Service, working collaboratively within the team under supervision and autonomously while following SOPs and SFIs.
• Process Homecare prescriptions using the stock management system to create purchase orders and maintain patient records.
• Investigate and resolve financial queries and discrepancies; respond to queries from clinical teams and stakeholders by email, phone or in person.
• Receive goods into the department, update the stock management system and comply with GDP and FMD requirements.
• Prioritise workload, participate in training and supervision of new staff, manage the Homecare inbox, and support updating procedures and filing systems.

Skills

General numeracy & literacy

IT skills

Communication skills

Teamwork

Attention to detail

Problem solving

Organizational skills

Willingness to learn

Autonomy under supervision

Education

Basic English & Maths (Standard Grade)

SVQ qualification training

Tools

Microsoft Office

Stock management system

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

An exciting opportunity has arisen for a Pharmacy Support Worker Higher Level to join the growing Pharmacy Homecare Medicines Team within NHS Greater Glasgow & Clyde Pharmacy Services. Based within the Pharmacy Distribution Centre (PDC) purchasing office, you will provide efficient and effective administrative support to the Homecare Medicines Service, helping to ensure patients receive timely supplies of medication at home. Although the role is not patient-facing, it is focused on delivering patient-centred care.

You will work alongside Pharmacy Technicians, Pharmacy Support Workers Higher Level, Purchasing Officers and other multidisciplinary professionals across NHSGGC and beyond. The PDC is a modern, high-volume facility responsible for the procurement and distribution of medicines and vaccines across hospitals, clinics and community pharmacies throughout the region, including Argyll & Bute in NHS Highland.

The PDC also acts as the central administration point for NHSGGC pharmacy homecare medicines and operates across three key areas: Unit F Warehouse, Unit F Office Team, including Purchasing and Homecare teams, and Unit C Vaccine Holding Centre. The warehouse uses automated robotic systems to support the safe and efficient distribution of medicines.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern

• This is a permanent
• You will be working 36 hours per week
• The post is based within the Pharmacy Distribution Centre (PDC), Unit F Office Team, Purchasing/Homecare Office.
• You will be working Monday, Tuesday, Wednesday and Friday, 08:00–16:00, on a 4/7 whole-week working pattern, and will participate in Public Holiday working.
• Only in-person interviews will be available due to a basic numeracy and accuracy test being undertaken as part of the interview process.

Key Responsibilities

You will assist in the supply of medicines to patients' homes through the Homecare Service, working collaboratively within the team both under supervision and autonomously while adhering to Standard Operating Procedures (SOPs) and NHSGGC Standing Financial Instructions (SFIs). You will process Homecare prescriptions using the pharmacy stock management system to create purchase orders, maintain patient homecare records, investigate and resolve financial queries and discrepancies, and respond to queries from clinical teams, homecare providers and other stakeholders by email, telephone or face to face. You will receive goods into the department, update the stock management system and comply with SOPs, Good Distribution Practice (GDP) and the Falsified Medicines Directive (FMD).

You will prioritise your workload to meet departmental needs, participate in the training and supervision of new staff, manage the Homecare generic email inbox, assist with updating procedures and filing systems, and participate in local and national meetings with Homecare stakeholders. You will also undertake any other duties required to support the needs of the department.

Knowledge, training, qualifications and/or experience required to do the job

• General level of education with basic numeracy and literacy skills, demonstrated by 3 Standard Grade qualifications or equivalent, including English and Mathematics.
• Good IT skills and practical knowledge of Microsoft Office software.
• Commitment to working towards relevant SVQ qualifications.
• Willingness to participate in ongoing training and professional development.
• Experience of training staff.
• Experience of supervising staff.
• Experience of working within a healthcare or similar environment.
• Experience of stock management.
• Demonstrable accuracy and attention to detail.
• Keen eye for detail and commitment to quality and safety standards.
• Ability to work effectively under supervision and autonomously while following established procedures.
• Excellent communication and problem-solving skills.
• Ability to organise daily tasks using own initiative and meet deadlines.
• Flexibility to adapt to changing service requirements.
• Ability to work effectively as part of a team in a demanding environment.
• Willingness to learn new skills and participate in a comprehensive induction and training programme.
• Ability to use computer systems and equipment following appropriate training.
• Comprehensive training and professional development will be provided to the successful candidate.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Contact for Informal Discussion

Sharon Thompson
Pharmacy Technician Higher Level – Homecare
Telephone: [phone]
Email: [e-mail]

Additional Information

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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