Service Support Coordinator

Hedy Holmes Staffing Services; Livingston (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

An established industry player is seeking a Service Support Coordinator Assistant to provide essential administrative support to the Service Department. This role involves managing purchase orders, assisting service technicians, and ensuring efficient office operations. The ideal candidate will be skilled in Microsoft Office and possess strong typing abilities. Join a dynamic team dedicated to enhancing customer satisfaction and operational excellence in the HVAC and Refrigeration Equipment Manufacturing sector. This is a fantastic opportunity to grow within a supportive environment while contributing to vital service functions.

Qualifications

• Proficient in Microsoft Office, especially Word and Excel.
• Ability to type at least 55 WPM.

Responsibilities

• Provide administrative support to Service Technicians and Coordinators.
• Manage purchase orders and track shipping of parts needed for service work.
• Utilize Vista Work Order Module to track and manage purchase orders.
• Track shipping of parts and materials for service work orders and construction jobs.
• File work order invoices and related documentation.
• Support service staff to enhance customer satisfaction and department organization.
• Maintain inventory of office supplies and reorder as necessary.
• Track technician meter calibrations and arrange calibration requests.

Skills

Microsoft Office Programs

Typing

Tools

Vista Work Order Module

Microsoft Excel

Job description

Location: Modesto, CA

Schedule: Monday through Friday 7am to 3:30 pm, however, based on the needs of the job, work hours may vary.

Job Description:

The Service Support Coordinator Assistant (SSC) works in support of the Service Coordinator’s and the Service Director. This position provides support to the Service Technicians, Service Coordinators, and other Service Department staff to ensure the department meets their client service and scheduling goals in assisting the Service Technicians with administrative support.

Duties and Responsibilities:

• Overall office responsibilities including answering phones in Service Department office and directing calls to the appropriate personnel or department, assisting service technicians as needed by issuing purchase order numbers, work order numbers, etc.
• Utilize the Vista Work Order Module to track and manage purchase orders.
• Track shipping of parts and materials needed for service work orders and construction jobs.
• Track and manage return on unneeded or defective parts and receipt of credit for the return.
• File work order invoices and other work order related documentation.
• Work on various projects under the direction of the Service Coordinator to further facilitate customer satisfaction, service technician support and overall department professionalism and organization.
• Keep inventory of office supplies and reorder as necessary.
• Sorting and ordering Office, Technician, and Break room supplies.
• Calibration Gas.
• Track technician meter calibrations and send out for calibration as needed.
• Track Vista item inventory for assigned Division.

Qualifications:

• Microsoft Office Programs: Word, Excel.
• Typing with a minimum of 55 WPM.

Seniority level:

• Associate

Employment type:

• Full-time

Job function:

• Administrative and Project Management

Industries:

• HVAC and Refrigeration Equipment Manufacturing