Service Support Coordinator

EMCOR Services Mesa Energy; Santee (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) Savings Plan

College Coach

Employee assistance program

Job summary

EMCOR Services Mesa Energy is seeking an organized Operations Support role to assist service teams and act as a resource for customers and management. The position involves handling service calls, maintaining records, and coordinating dispatch and documentation for multiple projects.

Ideal candidates will have 1+ years in operations or service environments, HVAC/Facilities exposure, strong Microsoft Office skills, and the ability to cross-train in other office functions.

Qualifications

• High School diploma or equivalent.
• 1+ years’ work-related experience in an Operations and Service environment.
• HVAC/Facilities experience or Controls Automation is preferred.
• Strong customer service skills.
• Knowledge of Microsoft Office.
• Use of office equipment.
• Knowledge of the Coins booking system is a plus.

Responsibilities

• Take service calls from customers via telephone and e-mail.
• Develop, maintain, and update customer-specific service records in company systems.
• Ensure service documentation, work orders, and equipment records are uploaded and maintained.
• Monitor customer portals for new work requests and completion requirements.
• Communicate with Managers about customer concerns and recurring issues.
• Assist with technician scheduling and resource allocation.
• Prepare and distribute service reports and equipment histories.
• Set up and update Customers, Locations, Vendors, and Subcontractors in records.
• Prepare weekly work-in-progress reports for management review.
• Cross-train and provide coverage for other office functions as needed.
• Perform other duties as needed.

Skills

Customer service

MS Office

Education

High School diploma or equivalent

Tools

Coins booking system

Job description

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

This person will be responsible for supporting service and acting as a resource for customers and other departmental managers on all types of projects as needed.

Essential Duties & Responsibilities

• Customer Service / Taking service calls from customers via telephone and e-mail.
• Develop, maintain, and update customer-specific service records within company systems, SharePoint sites, and customer-maintained portals.
• Ensure service documentation, work orders, equipment records, and compliance-related documents are accurately uploaded and maintained.
• Monitor customer portals for new work requests, updates, required documentation, and service completion requirements
• Communicate with Managers regarding potential return calls, customer concerns, recurring equipment issues, and service trends requiring management attention.
• Support dispatch operations by assisting with technician scheduling, resource allocation, and customer communication as needed.
• Assist with the preparation and distribution of service reports, equipment histories, and customer-specific reports
• Maintain accurate customer account information. Set up and update new Customers, Locations, Vendors, and Subcontractors.
• Make a work-in-progress report on all projects that is reviewed weekly by management.
• Cross-train and provide coverage for other office functions, including Dispatch, Administrative Support, Accounting support activities, and Project Administration as needed
• Other duties as needed.

Qualifications

• High School diploma or equivalent.
• 1+ years’ work-related experience in an Operations and Service environment.
• HVAC/Facilities experience or Controls Automation is preferred.
• Strong customer service skills
• Knowledge of Microsoft Office
• Use of office equipment
• Knowledge of the Coins booking system is a plus.

#Mesa

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our affirmative action policy.

Compensation Range

$25 - $28 per hour

Benefits

• We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.