Service Support Coordinator

Western States Equipment Co; Liberty Lake (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Western States Equipment Company in Liberty Lake, WA, seeks a client-focused team member to coordinate service calls, greet customers, and manage orders from inquiry to invoicing. The role emphasizes strong communication, accurate record-keeping, and collaboration with SITECH teams.

The position requires at least two years of office experience, one year of customer service, and English proficiency; familiarity with Monday.com is a plus.

Qualifications

• Proof of high school diploma or GED.
• Two years of office experience; heavy equipment knowledge preferred.
• At least one year of customer service experience.
• Must be able to communicate in English.

Responsibilities

• Serve as the liaison between the Technology Support Manager, Field Service Supervisor, Technicians, and clients to streamline communication of repair.
• Greet clients in-store and handle inbound calls to respond to requests promptly.
• Manage service calls from inquiry to invoicing to meet customer expectations.
• Coordinate with SITECH Sales Admin for orders and timelines.
• Review service calls for completeness prior to invoicing; handle complex calls.
• Process payments and assist in vendor invoicing and reporting.
• Utilize Monday.com to track repairs and update progress.
• Maintain inventory and stage/install items for customers.

Skills

Customer service

Microsoft Office

Communication

English proficiency

Teamwork

Attention to detail

Problem solving

Multitasking

Adaptability

Relationship building

Education

High school diploma or GED

Tools

Monday.com

CRM systems

Job description

Western States Equipment Company in Liberty Lake, WA, seeks a client-focused team member to coordinate service calls, greet customers, and manage orders from inquiry to invoicing. The role emphasizes strong communication, accurate record-keeping, and collaboration with SITECH teams.

The position requires at least two years of office experience, one year of customer service, and English proficiency; familiarity with Monday.com is a plus.