Service Operations Coordinator

Western States Equipment Co; Meridian (ID); On-site; USD 42,000 - 56,000; Full time

Job summary

Western States Equipment Co in Meridian, Idaho, seeks a customer-focused service coordinator to act as the main liaison between clients, technicians and management. You will manage repair/service communications, greet customers, handle inbound calls, and ensure accurate invoicing and timely updates.

The role requires strong organizational skills, English proficiency, and a minimum of two years office experience. Training and collaboration with SITECH and field teams are part of daily duties.

Qualifications

• Proof of high school diploma or GED.
• Minimum of two years comparable office experience; heavy equipment knowledge preferred.
• Must be able to communicate in English (written and spoken).

Responsibilities

• Serves as point of contact between Technology Support, Field Service Supervisor, technicians, and clients to streamline repair communications.
• Greets clients in store and handles inbound calls to respond to requests promptly.
• Manages service calls from inquiry to invoice to meet customer expectations.
• Coordinates with SITECH Sales Admin to understand orders and timelines.
• Reviews service calls for completeness prior to invoicing.
• Processes payments and generates daily service call reports.

Skills

MS Office

Customer data capture

Systems learning

Verbal communication

Detail management

Relationship building

Attendance

Education

High School Diploma or GED

Two years office experience

English proficiency

Tools

Monday.com

CRM/Invoicing systems

Job description

Western States Equipment Co in Meridian, Idaho, seeks a customer-focused service coordinator to act as the main liaison between clients, technicians and management. You will manage repair/service communications, greet customers, handle inbound calls, and ensure accurate invoicing and timely updates.

The role requires strong organizational skills, English proficiency, and a minimum of two years office experience. Training and collaboration with SITECH and field teams are part of daily duties.