Service Operations Coordinator

Western States Equipment; Missoula (MT); On-site; USD 35,000 - 50,000; Full time

Job summary

Western States Equipment in Missoula is looking for a Service Administrative Assistant to manage service calls and support Service Advisors. This role emphasizes efficiency and customer engagement while ensuring smooth service operations.

The ideal candidate will have at least 1 year of customer service experience along with proficiency in Microsoft products. Other responsibilities include processing invoices and generating reports. Safety adherence is crucial. Join us in contributing to a safe and efficient work environment.

Qualifications

• 2–3 years comparable office experience preferred.
• 1 year customer service experience required.
• Ability to learn and use new computer systems.

Responsibilities

• Manages service calls from opening to closing.
• Processes invoices and vendor payment for service calls.
• Generates daily service call reports.

Skills

Proficient in Microsoft computer products

Strong verbal communication

Ability to manage complex details

Customer relationship skills

Education

High school diploma or GED

2–3 years comparable office experience

1 year customer service experience

Job description

Western States Equipment in Missoula is looking for a Service Administrative Assistant to manage service calls and support Service Advisors. This role emphasizes efficiency and customer engagement while ensuring smooth service operations.

The ideal candidate will have at least 1 year of customer service experience along with proficiency in Microsoft products. Other responsibilities include processing invoices and generating reports. Safety adherence is crucial. Join us in contributing to a safe and efficient work environment.