Service Support Analyst: Travel & Growth Path

PBS Systems; Arlington (TX); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Professional Development

Travel Opportunities

Health benefits

Paid Time Off

Inclusive culture

Employee recognition

Competitive compensation

Staff discounts

Job summary

PBS Systems in Arlington, TX seeks a Service Support Analyst to support customers in the Service module, assisting with development, installation and training of dealership software. The role involves on-site and remote assistance, logging interactions, and collaborating across teams.

Travel up to one week per month across the US and Canada; diverse opportunities for growth, certifications, and professional development within a fast-growing company.

Qualifications

• High school diploma is required.
• Valid Driver’s license required.
• Customer service or helpdesk experience is a plus.
• Strong computer skills with Microsoft products.
• Excellent communication and listening skills.
• Strong decision making and analytical abilities.
• Excellent time management and organization.
• Ability to work independently and in a team.

Responsibilities

• Handle incoming issues and requests via phone, email, and chat promptly and professionally.
• Log and document customer interactions in the ticketing system; escalate when needed.
• Collaborate with other teams to streamline service delivery.
• Identify opportunities to improve processes and client experience.
• Develop knowledge of PBS software and support infra.
• Meet KPI targets and department metrics.
• Stay updated on software enhancements and releases.
• Train and assist current and new staff.
• Maintain knowledgebase articles and guides.
• Escalate incidents to development teams as required.

Skills

Customer service

Helpdesk experience

Dealership experience

MS Office proficiency

Communication skills

Time management

Teamwork

Independent work

Detail orientation

Analytical abilities

Education

High school diploma

Tools

Windows 10/11

Outlook

Excel

Word

Teams

Job description

PBS Systems in Arlington, TX seeks a Service Support Analyst to support customers in the Service module, assisting with development, installation and training of dealership software. The role involves on-site and remote assistance, logging interactions, and collaborating across teams.

Travel up to one week per month across the US and Canada; diverse opportunities for growth, certifications, and professional development within a fast-growing company.