Service Support Analyst

ASCO Equipment Inc.; Lubbock (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

ASCO Equipment in Lubbock, Texas is seeking a Service Support Analyst to manage computer systems across ASCO's equipment lines and collaborate with the service department and technicians. The role will travel regionally to designated stores.

Candidates should be proficient with computers and service software, and be able to communicate clearly with customers, technicians, and the service manager while handling multiple work orders.

Qualifications

• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other service programs
• A personal dedication to work safety and accountability

Responsibilities

• Positively take ownership of customer experience
• Service laptop program understanding
• Install and operate programs
• Keep programs up to date
• Track laptops
• Track software
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions

Skills

Detail oriented

Time management

Teamwork

Customer service

Communication skills

Tools

G-Suite

Service programs

Job description

ASCO Equipment has a career opportunity for a Service Support Analystin Lubbock, Texas. Experience with computers and manufacture softwares will be vital to success. Service Support Analyst will directly engage with the service department and service technicians. The service analyst will mainly be working with the computer systems for all lines of equipment ASCO represents as well as a service IT person. This job will be regional and traveling to designated stores in the assigned region.

RESPONSIBILITIES:

• Positively take ownership of customer experience
• Service laptop program understanding
• Install and operate programs
• Keep programs up to date
• Track laptops
• Track software
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions
• Various other administrative duties

BASIC QUALIFICATIONS:

• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other service programs
• A personal dedication to work safety and accountability