Bilingual (French and English) Support Analyst (Sales Module)

PBS Systems; Arlington (TX); Vor Ort; USD 50.000 - 70.000; Vollzeit

Zusammenfassung

PBS Systems in Arlington, TX is seeking a bilingual (French/English) Sales Support Analyst to join our Client Services team. You will deliver knowledgeable, timely support to our dealership clients via phone, email, and live chat, resolving issues or escalating when needed.

You will manage customer interactions in our ticketing system, collaborate with other departments to improve service delivery, and pursue program certifications within 18 months.

Qualifikationen

• High school diploma is required.
• Valid driver's license is required.
• Experience in customer service or helpdesk is a plus.
• Proficiency with Microsoft Office Suite (Windows 10/11, Outlook, Excel, Word)
• Fluent in French and English communication.

Aufgaben

• Handle incoming issues through support channels and respond professionally.
• Log all interactions in the ticketing system and escalate as needed.
• Collaborate with other teams to improve service delivery.
• Identify process improvements to enhance client experience.
• Develop knowledge of PBS software and infrastructure.
• Achieve and maintain KPI targets.
• Travel at least 1 week per month within the US and Canada.
• Stay updated with software enhancements and releases.
• Commit to personal development and cross-training.

Kenntnisse

Bilingual FR/EN

Customer service

Communication skills

Time management

Detail orientation

Independent worker

Ausbildung

High school diploma

Tools

Microsoft Office

Jobbeschreibung

Internal Job Title

Travel throughout Canada and USA, 1 week per month

Company Name

PBS Systems

Job Location

Arlington, TX

Job Type

Full-time, Permanent

No. Of Openings

01

Job Requirement(s)

Internal Job Title

Travel throughout Canada and USA, 1 week per month

Bilingual Sales Support Analyst - Tier 1

Reports To

Team Lead, Sales Support

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

The Role

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Sales Support Analyst. You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.

Job Responsibilities

• Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
• Logging and documenting all customer interactions within our ticketing system and escalating matters as required
• Collaborating with other groups/departments to streamline service delivery
• Identify opportunities to drive process improvements that positively impact the client’s experience
• Develop knowledge and understanding of our software and supporting infrastructure
• Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
• Achieving and exceeding KPI targets and other metrics defined by the department
• Available to travel at least 1 week per month throughout the US and Canada
• Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
• Commit to ongoing personal development and cross-training as recommended by your Team Lead

Qualifications

• High school diploma
• Must have Valid Driver’s license
• Previous customer service, helpdesk or dealership experience will be considered an asset
• Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
• Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing in French and English
• Strong decision making and analytical abilities
• Strong detail orientation
• Effective time management and organization skills.
• Ability to work independently and within a team environment

What We Offer

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being
• Paid Time Off – PTO to help you recharg e and maintain work-life balance
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
• Competitive annual base salary
• Up to $4,800 per year in product certification bonuses
• Outstanding travel incentive bonuses
• Additional performance incentives
• Attractive employee referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required. #INPBS