Bilingual Customer Support (English/French)

PBS Systems; Oregon; Hybrid; USD 46,000 - 61,000; Full time

Benefits offered by this job

Professional Development

Health benefits (medical and dental)

Paid Time Off

Inclusive culture

Employee recognition

Competitive compensation package

Additional performance incentives

Staff discounts

Referral bonuses

Job summary

Dealer Image Pro, a division of PBS Systems, is seeking a Bilingual Customer Support Representative to join our fully remote Canada-based team. You will deliver timely technical assistance in English and French, troubleshoot CRM-related issues, and document resolutions for ongoing improvement.

As the primary contact for clients, you'll collaborate with the Integration Manager and support teams to ensure high customer satisfaction.

Qualifications

• Previous experience using Salesforce or a similar CRM.
• Familiarity with dealership operations and common automotive industry tools.
• Excellent communication skills in both languages (English and French).

Responsibilities

• Maintain a high level of customer satisfaction through thoughtful, timely, and solution-oriented communication.
• Respond promptly to customer inquiries through email, SMS, and phone, ensuring a consistent and supportive experience across all channels in both languages (English and French).
• Collaborate with the support team to resolve customer issues efficiently and share insights that improve overall service delivery.
• Utilize internal help documentation and tools to troubleshoot and resolve technical problems quickly and accurately.
• Escalate complex or unresolved issues to the appropriate internal teams with clear context and urgency.
• Accurately document customer interactions and issue resolutions within Salesforce to maintain transparency and support knowledge sharing.

Skills

Salesforce CRM

Dealership operations

Bilingual English/French

Job description

Company Name: Dealer Image Pro, a division of PBS Systems
Job Location: Remote - Canada
Job Type: Full-time, Permanent
No. of Openings: 01
Job Requirements: Bilingual English/French
Reports To: Customer Support / Integration Manager (DIP)
Internal Job Title: Bilingual Customer Support Representative

PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
Dealer Image Pro (DIP), a division of PBS, helps dealerships create consistent, high-quality vehicle photos, videos, and 360° experiences that drive faster sales, combining powerful software, AI and hand- edited imaging, and hand-on training to streamline merchandising from capture to publishing.
At PBS and DIP, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

The Role:

The Bilingual Customer Support Representative at DIP, serves as the primary point of contact for clients, delivering timely technical assistance and troubleshooting support, in both English and French, via email, SMS, and phone. This role requires strong problem-solving skills, clear and professional communication, and a customer-focused approach to ensure a consistently high-quality support experience. This is a fully remote opportunity for candidates based anywhere in Canada.

Job Responsibilities:

• Maintain a high level of customer satisfaction through thoughtful, timely, and solution-oriented communication.
• Respond promptly to customer inquiries through email, SMS, and phone, ensuring a consistent and supportive experience across all channels in both languages (English and French).
• Collaborate with the support team to resolve customer issues efficiently and share insights that improve overall service delivery.
• Utilize internal help documentation and tools to troubleshoot and resolve technical problems quickly and accurately.
• Escalate complex or unresolved issues to the appropriate internal teams with clear context and urgency.
• Accurately document customer interactions and issue resolutions within Salesforce to maintain transparency and support knowledge sharing.

MUST HAVE Skills:

• Previous experience using Salesforce or a similar CRM
• Familiarity with dealership operations and common automotive industry tools
• Excellent communication skills in both languages (English and French)

What we offer:

• Professional Development - Continuous training, industry certifications, and clear pathways for career advancement.
• Comprehensive health benefits - Medical and dental coverage to support your well-being.
• Paid Time Off - Generous PTO to help you recharge and maintain work-life balance.
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
• Competitive annual base salary
• Additional performance incentives
• Attractive referral bonuses
• Staff discounts - Exclusive savings with partners such as GM, Dell, and more

PBS Systems is an employment-equity employer.