Service Supervisor (Lead Maintenance)

Westdale; Bossier City (LA); Hybrid; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) plan with company match

Flexible spending accounts

Paid vacation, personal/sick time, and

Holidays

Tuition reimbursement

Credit union

Service recognition awards

Employee assistance program

Apartment rental discounts

Job summary

Westdale in Bossier City, LA is seeking a Service Supervisor for a 200-unit apartment community. You will oversee maintenance operations, repair units, and manage service requests while staying within the planned maintenance budget.

Customer satisfaction is our priority and you will lead a team to deliver timely, professional service. The ideal candidate has 3+ years of on-site maintenance, 1-2 years in a supervisor role, EPA Level II/Universal certifications, and a valid LA driver’s license.

Qualifications

• At least three years of on-site property maintenance experience.
• 1–2 years of Service Supervisor experience at an apartment community.
• Must have Level II or Universal EPA Refrigerant Certification.
• Ability to follow written and verbal instructions.
• Must be able to work independently and with a team in a fast-paced, customer service-oriented environment.
• Weekends as circumstances warrant; on-call every third week for emergencies.
• CAMT a plus; CPO a plus.

Responsibilities

• Oversee maintenance operations on the property within the planned maintenance budget.
• Diagnose and repair basic and complex maintenance issues for vacant and occupied units.
• Maintain all service and safety records in compliance with laws.
• Perform additional duties as assigned by the Community Manager or Regional Director.

Skills

Maintenance leadership

Customer service

Team management

Maintenance troubleshooting

Education

Level II EPA Refrigerant Certification

Universal EPA Refrigerant Certification

Certified Apartment Maintenance Technician (CAMT)

Certified Pool Operator (CPO)

LA Driver's License

Job description

Rate: $25.00 per hour (Hourly non-exempt position)
***Monthly renewal AND quarterly performance bonuses are paid in addition to base pay.***

We are seeking a Service Supervisor for our 200-unit apartment community in Bossier City, Louisiana! As Service Supervisor, you will be responsible for maintenance operations on the property. Our ideal candidate has the necessary skills to complete maintenance and repairs for vacant and occupied units while working within the planned maintenance budget. Resident satisfaction is the key to our success, so our new Service Supervisor will be committed to handling maintenance requests timely and professionally. If you have successful experience in apartment maintenance with demonstrated skills in leadership, maintenance, and customer service, this is a great opportunity!

Requirements

• At least three years of experience in on-site property maintenance.
• One to two years of Service Supervisor experience at an apartment community.
• Must have Level II or Universal EPA Refrigerant Certification.
• Ability to follow written and verbal instructions.
• Must be able to work both independently and with a team in a fast-paced, customer service-oriented environment.
• Weekends as circumstances warrant; on-call every third week for emergencies.
• Certified Apartment Maintenance Technician (CAMT) a plus.
• Certified Pool Operator (CPO) a plus!

Responsibilities

• Accountability for all maintenance operations on the property while working within the planned maintenance budget.
• Diagnosing and repairing basic and complex maintenance issues for vacant and occupied units
• Maintaining all service and safety records in compliance with federal, state, and local law.
• Performs any additional duties assigned by Community Manager or Regional Director.

We offer a competitive salary, good benefits, and an energetic environment. Our benefits include:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) plan with company match
• Flexible spending accounts
• Paid vacation, personal/sick time, and holidays
• Tuition reimbursement
• Credit union
• Service recognition awards
• Employee assistance program
• Apartment rental discounts

If you are a detail-oriented apartment professional, we can't wait to meet you!

Work Days: Monday - Friday
Work Hours: 9:00 am - 6:00 pm; Weekends as circumstances warrant; on-call every 3rd week for emergencies.
Required License or Certification: Valid LA Driver's License; Must have Level II or Universal EPA Refrigerant Certification.

Our application process includes criminal background checks and drug screens.

Rate: $25.00 per hour (Hourly non-exempt position)

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