Service Supervisor (Lead Maintenance)

Westdale Asset Management; Bossier City (LA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Paid vacation and holidays

Job summary

Westdale Asset Management is seeking a Service Supervisor for a 200-unit community in Bossier City, LA. You will oversee maintenance operations, handle repairs in vacant and occupied units, and ensure timely, professional service while staying within the budget.

The ideal candidate has 3+ years in on-site maintenance and 1–2 years in a supervisory role at an apartment community, plus EPA Refrigerant Certification. On-call rotations and a strong customer-service focus are required.

Qualifications

• At least three years of on-site property maintenance experience.
• One to two years as a Service Supervisor in an apartment community.
• Level II or Universal EPA Refrigerant Certification is required.
• Ability to follow written and verbal instructions.
• Ability to work independently and in a team in a fast-paced, customer-service environment.
• On-call every third week for emergencies; weekends as needed.
• CAMT is a plus; CPO is a plus.

Responsibilities

• Manage all maintenance operations on the property within the maintenance budget.
• Diagnose and repair maintenance issues for vacant and occupied units.
• Maintain service and safety records per federal, state, and local law.
• Perform additional duties as assigned by the Community Manager or Regional Director.

Skills

Property maintenance

EPA Refrigerant Cert

Leadership

Customer service

CAMT

CPO

Job description

Rate: $25.00 per hour (Hourly non-exempt position)
***Monthly renewal AND quarterly performance bonuses are paid in addition to base pay.***

We are seeking a Service Supervisor for our 200-unit apartment community in Bossier City, Louisiana! As Service Supervisor, you will be responsible for maintenance operations on the property. Our ideal candidate has the necessary skills to complete maintenance and repairs for vacant and occupied units while working within the planned maintenance budget. Resident satisfaction is the key to our success, so our new Service Supervisor will be committed to handling maintenance requests timely and professionally. If you have successful experience in apartment maintenance with demonstrated skills in leadership, maintenance, and customer service, this is a great opportunity!

Requirements

• At least three years of experience in on-site property maintenance.
• One to two years of Service Supervisor experience at an apartment community.
• Must have Level II or Universal EPA Refrigerant Certification.
• Ability to follow written and verbal instructions.
• Must be able to work both independently and with a team in a fast-paced, customer service-oriented environment.
• Weekends as circumstances warrant; on-call every third week for emergencies.
• Certified Apartment Maintenance Technician (CAMT) a plus.
• Certified Pool Operator (CPO) a plus!

Responsibilities

• Accountability for all maintenance operations on the property while working within the planned maintenance budget.
• Diagnosing and repairing basic and complex maintenance issues for vacant and occupied units
• Maintaining all service and safety records in compliance with federal, state, and local law.
• Performs any additional duties assigned by Community Manager or Regional Director.

We offer a competitive salary, good benefits, and an energetic environment. Our benefits include:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) plan with company match
• Flexible spending accounts
• Paid vacation, personal/sick time, and holidays
• Tuition reimbursement
• Credit union
• Service recognition awards
• Employee assistance program
• Apartment rental discounts

If you are a detail-oriented apartment professional, we can't wait to meet you!

Work Days: Monday - Friday
Work Hours: 9:00 am - 6:00 pm; Weekends as circumstances warrant; on-call every 3rd week for emergencies.
Required License or Certification: Valid LA Driver's License; Must have Level II or Universal EPA Refrigerant Certification.

Our application process includes criminal background checks and drug screens.

Rate: $25.00 per hour (Hourly non-exempt position)

#WAMHPA