Service Supervisor

Westdale; Nashville, Northern (TN, KY); Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) plan with company match

Flexible spending accounts

Paid vacation, personal/sick time, and

Holidays

Tuition reimbursement

Credit union

Service recognition awards

Employee assistance program

Apartment rental discounts

Job summary

Westdale is seeking a Service Supervisor for a 258-unit apartment community in Crieve Hall, Nashville, TN. The role focuses on leading on-site maintenance, completing repairs, and managing service quality while adhering to budget and safety standards.

Competitive hourly pay and a strong benefits package accompany responsibilities that include overseeing maintenance, responding to resident requests, and ensuring compliance with building codes and policies.

Qualifications

• Three+ years of Service Supervisor experience in on-site property maintenance.
• Must have Level II or Universal EPA Refrigerant Certification.
• Ability to follow written and verbal instructions.
• Ability to work independently and in a team.
• Weekend/on-call for emergencies.

Responsibilities

• Oversee maintenance operations on the property within budget.
• Diagnose and repair issues for vacant and occupied units.
• Maintain service and safety records per laws.
• Perform additional duties as needed.

Skills

Customer service

Leadership

On-site maintenance

Troubleshooting

Education

EPA Refrigerant Certification Level II or Universal

Tools

CAMT

CPO

TN Driver's License

Job description

Rate: $33.00 - $35.00 per hour (Hourly non-exempt position)

Monthly renewal AND quarterly performance bonuses are paid in addition to base pay.

We are seeking a Service Supervisor for our 258-unit apartment community in the charming Crieve Hall neighborhood in Southern Nashville, Tennessee! As Service Supervisor, you will be responsible for maintenance operations on the property. Our ideal candidate has the necessary skills to complete maintenance and repairs for vacant and occupied units while working within the planned maintenance budget. Resident satisfaction is the key to our success, so our new Service Supervisor will be committed to handling maintenance requests timely and professionally. If you have successful experience in apartment maintenance with demonstrated skills in leadership, maintenance, and customer service, this is a great opportunity!

Requirements

• At least three years of Service Supervisor experience in on-site property maintenance.
• Must have Level II or Universal EPA Refrigerant Certification.
• Ability to follow written and verbal instructions.
• Must be able to work both independently and with a team in a fast-paced, customer service-oriented environment.
• Weekends as circumstances warrant; on-call on a rotating basis for emergencies and to open/maintain pool in season while on-call.
• Certified Apartment Maintenance Technician (CAMT) a plus!
• Certified Pool Operator (CPO) a plus!

Responsibilities

• Accountability for all maintenance operations on the property while working within the planned maintenance budget.
• Diagnosing and repairing basic and complex maintenance issues for vacant and occupied units
• Maintaining all service and safety records in compliance with federal, state, and local law.
• Performs any additional duties assigned by Community Manager or Regional Director.

We offer a competitive salary, good benefits, and an energetic environment. Our benefits include:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) plan with company match
• Flexible spending accounts
• Paid vacation, personal/sick time, and holidays
• Tuition reimbursement
• Credit union
• Service recognition awards
• Employee assistance program
• Apartment rental discounts

Work Days: Monday – Friday

Work Hours: 8:30 am – 5:30 pm; Weekends as circumstances warrant; on-call on a rotating basis for emergencies and to open/maintain pool in season while on-call.

Required License or Certification: Valid TN Driver’s License; Must have Level II or Universal EPA Refrigerant Certification.

Our application process includes criminal background checks and drug screens.

Rate: $33.00 - $35.00 per hour (Hourly non-exempt position)

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