Service Supervisor: Lead Equipment Shop & Customer Care

Papé Group; Fife, Northern (WA, KY); Hybrid; USD 91,000 - 136,000; Full time

Benefits offered by this job

401(k) matching

Medical Insurance

Dental Insurance

Paid Holidays

Job summary

Pape’ Machinery, Inc. is seeking a Service Supervisor to lead the service team in Tacoma, WA. You will oversee shop processes, financials, and technician development while ensuring high customer satisfaction and efficient service delivery.

The role requires leadership, budgeting experience, and a focus on delivering an exceptional client experience. Competitive pay and strong benefits are offered in a stable, family-owned business.

Qualifications

• Prior experience as a Mechanic, Service Writer, Service Supervisor, or Service Manager with knowledge of construction and forestry equipment, preferably John Deere.
• Operational experience with budgeting, staffing, and personnel procedures.
• Leadership skills and mindset.
• Ability to maintain good customer and employee relations.

Responsibilities

• Supervise and manage all shop processes and financials.
• Develop mechanics and ensure customer satisfaction.
• Maintain effective customer communication and drive results.

Skills

Mechanic experience

Service supervision

Leadership

Budgeting

Customer relations

Tools

John Deere familiarity

Job description

Pape’ Machinery, Inc. is seeking a Service Supervisor to lead the service team in Tacoma, WA. You will oversee shop processes, financials, and technician development while ensuring high customer satisfaction and efficient service delivery.

The role requires leadership, budgeting experience, and a focus on delivering an exceptional client experience. Competitive pay and strong benefits are offered in a stable, family-owned business.