Service Administrator | Growth & Customer Impact

Papé Group; Ellensburg (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits including 401(k) &

Medical, dental, vision insurance

Paid holidays and vacation

Training and advancement

Job summary

Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a Service Administrator to join their team in Ellensburg, WA. You will manage the service floor, prepare estimates, assist with dispatching technicians, and provide responsive customer service.

A detail-oriented, fast-paced, team-driven candidate will excel in this role. We offer competitive compensation and a comprehensive benefits package, with career growth and training opportunities designed to support you and your

Qualifications

• Excellent computer skills including Word, Excel, Outlook, and the ability to learn internal systems.
• Excellent communication and customer relations skills.
• Excellent attention to detail, accuracy, and organizational skills.
• Ability to thrive in a team environment.
• Experience working directly with customers and knowledge of equipment is preferred.

Responsibilities

• Manage incoming and outgoing service department work.
• Prepare repair estimates for customers.
• Provide excellent service to customers in person and on the phone.
• Assist with dispatching technicians and related tasks.

Skills

Word

Excel

Outlook

Customer relations

Attention to detail

Team collaboration

Job description

Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a Service Administrator to join their team in Ellensburg, WA. You will manage the service floor, prepare estimates, assist with dispatching technicians, and provide responsive customer service.

A detail-oriented, fast-paced, team-driven candidate will excel in this role. We offer competitive compensation and a comprehensive benefits package, with career growth and training opportunities designed to support you and your