Service Supervisor: Lead Branch Ops & Customer Success

Hawthornemachineryco; Hilo (HI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) Plan + Company Matching

Paid Time Off (PTO)

Competitive Compensation

Job summary

Hawthornemachineryco in Hilo, Hawaii, is hiring a Service Supervisor to oversee daily branch operations, manage customer service, and ensure departmental goals are met. You'll play a crucial role in maximizing parts sales and enhancing service operations.

Ideal candidates will possess strong leadership skills, a customer-focused attitude, and at least 3-5 years of relevant experience. The position offers competitive compensation, growth opportunities, and an excellent work environment.

Qualifications

• Must have a valid Driver's License with a good driving record.
• 3-5 years experience in a CAT Dealer as a Service Coordinator.
• Ability to maintain organization in a changing environment.

Responsibilities

• Ensure successful operations of daily branch responsibilities.
• Maintain customer satisfaction by establishing rapport with customers.
• Conduct evaluations for direct reports.

Skills

Customer service aptitude

PC skills

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Job description

Hawthornemachineryco in Hilo, Hawaii, is hiring a Service Supervisor to oversee daily branch operations, manage customer service, and ensure departmental goals are met. You'll play a crucial role in maximizing parts sales and enhancing service operations.

Ideal candidates will possess strong leadership skills, a customer-focused attitude, and at least 3-5 years of relevant experience. The position offers competitive compensation, growth opportunities, and an excellent work environment.