Retail Experience Lead — Elevate Customer Service & Team Growth

Hpm Hawaii; Kailua CDP (HI); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

PTO & Well Being Leave

Life/AD&D

Disability

FSAs

401(k)

ESOP

AFLAC

Job summary

HPM Building Supply in Kailua-Kona, Hawaii, seeks a full-time Retail Specialist Lead to oversee the Retail team and deliver an exceptional customer experience. You will conduct floor walks, assist customers, stock merchandise, and participate in regular product knowledge trainings.

The role requires prior retail customer service, and supervisory experience is welcome but not required; strong computer skills and the ability to lift 25 lbs are important.

Qualifications

• Previous customer service experience in a retail environment required.
• Supervisory experience preferred, but not necessary.
• Intermediate computer skills.
• Ability to provide excellent customer service.
• Ability to lift 25 lbs with or without a reasonable accommodation.

Responsibilities

• Oversee the Retail team to deliver a standout customer experience.
• Perform regular floor walks and assist customers.
• Stock merchandise and maintain store standards.
• Attend product knowledge training regularly.
• Strive to deliver an over-the-top customer experience.

Skills

Customer service

Supervisory experience

Computer skills

Customer service excellence

Lifting 25 lbs

Job description

HPM Building Supply in Kailua-Kona, Hawaii, seeks a full-time Retail Specialist Lead to oversee the Retail team and deliver an exceptional customer experience. You will conduct floor walks, assist customers, stock merchandise, and participate in regular product knowledge trainings.

The role requires prior retail customer service, and supervisory experience is welcome but not required; strong computer skills and the ability to lift 25 lbs are important.