Service Supervisor — Heavy Equipment Shop Lead

Carolina-CAT / LiftOne; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

The Carolina Cat Team is seeking a Service Supervisor to lead the local branch service department, overseeing operations, revenues, expenses, assets, budgeting and financial management. This role demands hands-on leadership of shop staff and daily workflow to meet department goals.

You will maintain customer contacts, communicate quotes and pricing clearly, manage safety and performance standards, and support the Branch Manager with goals, evaluations and continued service excellence.

Qualifications

• High School Diploma with about 10 years of heavy equipment experience and at least 3 years of management/supervisor experience.
• Must have previous management/supervisor experience.
• Excellent written and verbal communication skills; able to interact with employees and managers at all levels.
• Self-directed, personable, service oriented with technical aptitudes.
• Must understand and manage financial statements to achieve performance goals.

Responsibilities

• Manage day-to-day performance of shop employees.
• Manage WIP on daily basis to meet department goals.
• Create safe, positive work environment for employees.
• Accountability for department’s financial performance and statements.
• Assist Branch Manager in creating goals and performance standards for department.
• Perform mid-year and annual performance evaluation reviews for shop employees
• Maintain customer contacts for Service Department.
• Establish customer requirements to provide best service possible.
• Communicate all requirements and options to customer (including quotations, labor and parts pricing)
• Ensure customers invoice is clear and precise and is “as expected” in relation to pricing
• Communicate and schedule repairs for Construction Main Shop.

Skills

Written and verbal communication

Leadership / management

Heavy equipment experience

Financial statement understanding

DBS systems proficiency

Microsoft Word

Excel

Education

High School Diploma

Tools

DBS systems

Microsoft Word

Excel

Job description

The Carolina Cat Team is seeking a Service Supervisor to lead the local branch service department, overseeing operations, revenues, expenses, assets, budgeting and financial management. This role demands hands-on leadership of shop staff and daily workflow to meet department goals.

You will maintain customer contacts, communicate quotes and pricing clearly, manage safety and performance standards, and support the Branch Manager with goals, evaluations and continued service excellence.